Field Service Technician

Velocity Flow Technologies; Town of Salina (NY); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Life Insurance

401k

Disability Insurance

Dental Coverage

Onsite Gym

Wellness Program

Paid Vacation

Descripción de la vacante

Velocity Flow Technologies is seeking a Field Service Technician to help customers operate and maintain equipment across our brands, including Vortex, SolidEx, Fortress and HAMAR, safely and reliably through troubleshooting, on-site service, repairs, and training. Based in Salina, Kansas, this hands-on role combines customer service, domestic and international travel, and shop work.

When not traveling, you will support customers and assist with assembly and other shop activities.

Formación

• High school diploma and at least four years of related mechanical experience and/or training.
• A two-year technical degree is preferred but not required.
• Ability to interpret safety rules, operating and maintenance instructions, electrical drawings, and technical information.
• Clear customer communication, the ability to write service reports and explain equipment operation, and sound judgment when solving problems.
• Knowledge of gravity and pneumatic conveying systems is preferred.

Responsabilidades

• Troubleshoot equipment issues remotely and at customer locations; perform inspections, repairs, and adjustments.
• Prepare for service visits and coordinate parts, tools, and technical support with internal teams.
• Explain findings, train customer personnel, and follow through on service commitments.
• Complete service reports and accurate time, expense, and billing information.
• Assist with assembly and other shop work based on business needs, training, and demonstrated capability, while maintaining customer support and service readiness.
• Own safe, quality work: identify and address hazards within your training and authority, follow safe procedures and PPE requirements, and share ideas to prevent recurring problems.

Conocimientos

Safety rules interpretation

Clear customer communication

Gravity and pneumatic conveying

Work at heights

Educación

High school diploma + 4 years mechanical experience

2-year technical degree preferred

Descripción del empleo

Velocity Flow Technologies | Salina, Kansas

Velocity Flow Technologies is seeking a Field Service Technician to help customers operate and maintain equipment across our brands, including Vortex, SolidEx, Fortress and HAMAR, safely and reliably through troubleshooting, on-site service, repairs, and training.

Based in Salina, Kansas, this hands-on role combines customer service, domestic and international travel, and shop work. When not traveling, you will support customers and assist with assembly and other shop activities.

What you will do:

• Troubleshoot equipment issues remotely and at customer locations; perform inspections, repairs, and adjustments.


• Prepare for service visits and coordinate parts, tools, and technical support with internal teams.


• Explain findings, train customer personnel, and follow through on service commitments.


• Complete service reports and accurate time, expense, and billing information.


• Assist with assembly and other shop work based on business needs, training, and demonstrated capability, while maintaining customer support and service readiness.


• Own safe, quality work: identify and address hazards within your training and authority, follow safe procedures and PPE requirements, and share ideas to prevent recurring problems.

Please Note: Vortex does not sponsor employment Visas. Work visa sponsorship is not available for this position. Being authorized to work in the United States is a precondition of employment. This is not a remote work-from-home opportunity so you must be within 30 minutes of Salina, KS. No relocation costs are being offered.

What you bring

• A high school diploma and at least four years of related mechanical experience and/or training, or an equivalent combination of education and experience.


• A two-year technical degree is preferred but not required.


• Ability to interpret safety rules, operating and maintenance instructions, electrical drawings, and technical information.


• Clear customer communication, the ability to write service reports and explain equipment operation, and sound judgment when solving problems.


• Knowledge of gravity and pneumatic conveying systems is preferred.


• Ability to perform work at heights exceeding 120 feet in exposed areas and climb 80 feet or more to reach the top of a silo, with reasonable accommodation as applicable.

This position is a full-time, non-remote, position at 40-hours per week with varying hours and overtime as needed.

Travel:

Travel to domestic and international customer locations is expected to total approximately 16 weeks per year but may be more or less depending on customer and business needs. Individual trips may range from two days to two or three weeks and may include weekends away. Some trips may require short notice. When not traveling, you will work at company facilities in Salina, KS.

• Health Insurance


• Company paid life insurance


• 401k retirement plan


• Voluntary disability, cancer, life and dental coverage offered


• Onsite exercise room


• Wellness Program


• Paid vacation and holiday pay