Field Service Technician

Velocity flow technologies corp; Salina (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Company paid life insurance

401k retirement plan

Disability, cancer, life and dental

Onsite exercise room

Wellness Program

Paid vacation and holidays

Job summary

Velocity Flow Technologies corp in Salina, Kansas, seeks a Field Service Technician to troubleshoot, service, and train customers on our equipment across Vortex, SolidEx, Fortress and HAMAR brands. The role combines travel (domestic and international) with shop work in Salina, KS and requires strong mechanical aptitude and customer communication.

The position is full-time, non-remote, with varying hours and overtime as needed.

Qualifications

• 4+ years mechanical experience or equivalent.
• Two-year technical degree preferred but not required.
• Ability to interpret safety rules, manuals, and drawings.
• Clear customer communication and reporting.
• Knowledge of gravity and pneumatic conveying systems is a plus.
• Able to work at heights and in limited access areas.

Responsibilities

• Troubleshoot equipment remotely and on-site at customer locations.
• Coordinate parts, tools, and support for service visits.
• Explain findings to customers and train staff.
• Complete service reports with time, expense and billing details.
• Assist with assembly and shop tasks when not traveling.
• Maintain safety standards and PPE compliance.

Skills

Mechanical experience

Report writing

Safety procedures

Customer communication

Climb height work

Education

High school diploma with 4 years experience

Technical degree preferred

Job description

Velocity Flow Technologies | Salina, Kansas

Velocity Flow Technologies is seeking a Field Service Technician to help customers operate and maintain equipment across our brands, including Vortex, SolidEx, Fortress and HAMAR, safely and reliably through troubleshooting, on-site service, repairs, and training.

Based in Salina, Kansas, this hands-on role combines customer service, domestic and international travel, and shop work. When not traveling, you will support customers and assist with assembly and other shop activities.

What you will do:

• Troubleshoot equipment issues remotely and at customer locations; perform inspections, repairs, and adjustments.


• Prepare for service visits and coordinate parts, tools, and technical support with internal teams.


• Explain findings, train customer personnel, and follow through on service commitments.


• Complete service reports and accurate time, expense, and billing information.


• Assist with assembly and other shop work based on business needs, training, and demonstrated capability, while maintaining customer support and service readiness.


• Own safe, quality work: identify and address hazards within your training and authority, follow safe procedures and PPE requirements, and share ideas to prevent recurring problems.

Please Note: Vortex does not sponsor employment Visas. Work visa sponsorship is not available for this position. Being authorized to work in the United States is a precondition of employment. This is not a remote work-from-home opportunity so you must be within 30 minutes of Salina, KS. No relocation costs are being offered.

What you bring

• A high school diploma and at least four years of related mechanical experience and/or training, or an equivalent combination of education and experience.


• A two-year technical degree is preferred but not required.


• Ability to interpret safety rules, operating and maintenance instructions, electrical drawings, and technical information.


• Clear customer communication, the ability to write service reports and explain equipment operation, and sound judgment when solving problems.


• Knowledge of gravity and pneumatic conveying systems is preferred.


• Ability to perform work at heights exceeding 120 feet in exposed areas and climb 80 feet or more to reach the top of a silo, with reasonable accommodation as applicable.

This position is a full-time, non-remote, position at 40-hours per week with varying hours and overtime as needed.

Travel:

Travel to domestic and international customer locations is expected to total approximately 16 weeks per year but may be more or less depending on customer and business needs. Individual trips may range from two days to two or three weeks and may include weekends away. Some trips may require short notice. When not traveling, you will work at company facilities in Salina, KS.

• Health Insurance


• Company paid life insurance


• 401k retirement plan


• Voluntary disability, cancer, life and dental coverage offered


• Onsite exercise room


• Wellness Program


• Paid vacation and holiday pay