Field Service Technician

LB GTMA OPCO LLC; Totowa (NJ); On-site; USD 48,216 - 68,880; Full time

Job summary

LB GTMA OPCO LLC in Totowa, NJ is seeking a skilled Equipment Diagnostic and Repair Technician. You will perform on-site diagnostics and repairs for construction and heavy equipment, operating a mobile service vehicle. The role requires strong mechanical skills, well-maintained documentation, and effective customer communication.

The ideal candidate has 5+ years of experience in equipment repair, ability to use diagnostic tools, and a valid driver's license. A clean work area and adherence to safety regulations are essential.

Qualifications

• 5+ years of experience performing equipment service repairs preferred.
• Experience using special tools and following technical manual procedures required.
• Ability to maintain accurate work order documentation.

Responsibilities

• Perform diagnostics and repairs on construction equipment at customer sites.
• Maintain accurate work order records including time and parts.
• Communicate with customers to update status and explain repairs.

Skills

Strong mechanical aptitude

Ability to perform diagnostics and repairs

Experience using computer-based diagnostic tools

Organizational skills

Education

High School Diploma or equivalent

Associate's degree or technical school certificate

Tools

Computer-based diagnostic tools

Personal toolset

Job description

Job Details

Job Location: Totowa – Totowa, NJ 07512

Salary Range: $35.00 – $50.00 Hourly

Job Outline

Performs on-site equipment diagnostics and repairs at customer locations and job sites, operating a mobile service vehicle as an in-field representative of the dealership. Works independently with minimal supervision to deliver timely, high-quality repair solutions while maintaining positive customer relationships. Partners with the Branch Service Manager to ensure work orders, documentation, and warranty submissions are completed accurately and on time.

Essential Duties

• Performs diagnostics and repairs on construction, agricultural, and allied equipment at customer sites and job sites as assigned.
• Plans methods and sequence of performing repairs; orders all parts and materials required for assigned work.
• Completes repairs in a safe, efficient, and effective manner, ensuring cosmetic and functional quality upon completion.
• Maintains accurate and complete work order records including time, parts, supplies, and outside purchases.
• Maintains accurate inventory of parts kept in stock on the service vehicle.
• Operates and maintains company-owned vehicles, tools, and equipment required to perform job responsibilities.
• Ensures all specialty tools and equipment used on jobs are cleaned and returned to their original location in working condition.
• Communicates with customers professionally to update status, explain repairs performed, and support overall satisfaction.
• Mentors Service Technicians and Apprentice Technicians as needed.
• Ensures all service warranty and Product Improvement Programs are completed and submitted within required timeframes to receive maximum credit.
• May participate in manufacturer and allied brand training programs required for the development of skills and knowledge.
• Maintains current knowledge of Core Equipment Group product lines and competitive products.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Performs all other duties as assigned by the Branch Service Manager.

Qualifications – Specific Requirements

• Strong mechanical aptitude with working knowledge of equipment operations, mechanical, electrical, and hydraulic systems used in off‑road, construction, or heavy equipment.
• Ability to perform diagnostics and repairs across major equipment types and systems.
• Experience using computer‑based diagnostic and repair tools (e.g., dealer portals, ERP/DMS systems, electronic service tools).
• Ability to maintain accurate work order documentation and ensure all cost‑related items are captured in the work order.
• Strong organizational skills with the ability to prioritize multiple open work orders and field assignments simultaneously.
• Must possess an adequate personal toolset to perform job responsibilities.
• Valid driver's license required; CDL (Commercial Driver's License) preferred.

Qualifications

• 5+ years of experience performing equipment service repairs preferred; demonstrated experience consistently meeting performance metrics preferred.
• Experience performing repairs and maintenance using special tools and equipment following technical manual procedures.
• High School Diploma, GED, or equivalent experience required; Associate's degree or technical school certificate preferred.

Physical Requirements

• Frequent bending, reaching, kneeling, crouching, and climbing on and under equipment throughout the workday.
• Walking and standing 85%+ of the work day, including on uneven surfaces and in varying weather conditions.
• Regularly lifting and carrying items weighing 20–50 lbs; occasionally lifting 75 lbs or more.
• Frequent pushing and pulling of tools, parts, and equipment ranging from 10 to 50+ lbs.
• Manual dexterity sufficient to twist and turn wrenches and operate all required tools and equipment.
• Adequate vision and hearing to review documentation, operate diagnostic equipment, and communicate effectively.