Field Service Technician

Harvard Integrations LP; Tea (SD); On-site; USD 60,000 - 85,000; Full time

Job summary

Harvard Integrations LP in Tea, SD seeks a Field Service Supervisor to provide service and customer support during field visits related to warranty and product installation. You lead all field service activities and ensure on-site safety and quality.

Responsibilities include coordinating with customers and contractors, supervising site installations, documenting activities, and training staff. Must have OSHA 30, valid driver’s license, passport, and strong communication skills.

Qualifications

• Minimum 5 years of experience in manufacturing.
• Electrical experience is preferred.
• Excellent communication skills – ability to communicate effectively with all levels of employees, vendors, other departments, and customers.
• Desire to build strong team, coach and develop employees.
• Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.
• Ability to read, understand and interpret structural and electrical drawings.
• Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.
• Proficiency in current processes used within the production environment.
• Willingness to develop skill sets to understand all aspects of manufacturing.
• Ability to support manufacturing on-site in Tea, SD during non-travel time.

Responsibilities

• Lead all activities related to field service work.
• Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.
• Follow all rules established by the site.
• Coordinate activities with customers and their contractors while on site.
• Perform supervisory activities with site installations.
• Document and record all field service activities.
• Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.
• Use hand tools, powered tools, work at heights, use personal lifts, etc.
• Be the point of contact with customer with new or ongoing issues.
• Maintain service vehicle.
• Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.
• Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.
• Interface with other shop supervisors, staff, production management, production supporting design engineers and management.
• Follow all established quality guidelines.
• Maintain a clean and orderly work area.
• Perform manufacturing and maintenance duties between field service trips.
• Perform additional duties as requested.

Skills

Communication

Excel

PowerPoint

Inventory software

Reading drawings

Welding

Rigging

On-site work

Team coaching

Education

High school diploma

Tools

Excel

Word

PowerPoint

Job cost software

Inventory control software

ERP system

Job description

Description

Provide service and customer support during field visits related to warranty and product installation.

Job Responsibilities/Key Accountabilities

• Lead all activities related to field service work.
• Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.
• Follow all rules established by the site.
• Coordinate activities with customers and their contractors while on site.
• Perform supervisory activities with site installations.
• Document and record all field service activities.
• Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.
• Use hand tools, powered tools, work at heights, use personal lifts, etc.
• Be the point of contact with customer with new or ongoing issues.
• Maintain service vehicle.
• Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.
• Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.
• Interface with other shop supervisors, staff, production management, production supporting design engineers and management.
• Follow all established quality guidelines.
• Maintain a clean and orderly work area.
• Perform manufacturing and maintenance duties between field service trips.
• Perform additional duties as requested.

Additional Requirements

Licenses/Certifications: YES

• If yes, please list all requirements:
• Complete and maintain the 30-hour OSHA certification.
• Valid driver’s license.
• Passport

Requirements

• Minimum 5 years of experience in manufacturing.
• Electrical experience is preferred.
• Excellent communication skills – ability to communicate effectively with all levels of employees, vendors, other departments, and customers.
• Desire to build strong team, coach and develop employees.
• Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.
• Ability to read, understand and interpret structural and electrical drawings.
• Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.
• Proficiency in current processes used within the production environment.
• Willingness to develop skill sets to understand all aspects of manufacturing.
• Ability to support manufacturing on-site in Tea, SD during non-travel time.

Educational Requirements/Degree(s)

High school education preferred.

May experience extended periods of:

Standing - 80%

Walking - 50%

Climbing - 5%

Reaching - 25%

Pushing - 10%

Pulling - 10%

Ability to lift __25_____lbs on a regular basis

Ability to lift _50______lbs. occasionally

Work in extreme heat and cold temperatures.

Reaching and working overhead required.

Work at heights greater than ten feet (Example: working on a ladder or on a roof with fall protection).

Working in tight spaces