Field Service Technician

Harvard Integrations; Tea (SD); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Harvard Integrations in Tea, SD seeks a Field Service Supervisor to lead on-site service activities for warranty and installation projects, install or repair systems, and coordinate with customers and their contractors.

Responsibilities include supervising field crews, ensuring OSHA/EPA compliance, maintaining tools and vehicles, recording activities, and communicating issues to the Field Service Manager. The role requires travel as needed and the ability to lift up to 50 lbs occasionally.

Qualifikationen

• Excellent communication across levels of staff, vendors, and customers.
• Strong computer skills including Excel, Word, and PowerPoint.
• Ability to read and interpret structural and electrical drawings.
• Willingness to develop skills across manufacturing.
• On-site work in Tea, SD during non-travel times.

Aufgaben

• Lead all activities related to field service work.
• Maintain OSHA/EPA compliance and safety standards.
• Coordinate activities with customers and their contractors on site.
• Supervise field installations and document all field service activities.
• Maintain and repair components and supervise team performance on site.
• Interface with shop supervisors, production management, and design engineers as needed.

Kenntnisse

Communication

Excel

Word

PowerPoint

Drawing interpretation

Ausbildung

High school diploma or equivalent

Tools

Job cost software

Jobbeschreibung

Description

Provide service and customer support during field visits related to warranty and product installation.

Job Responsibilities/Key Accountabilities

• Lead all activities related to field service work.
• Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.
• Follow all rules established by the site.
• Coordinate activities with customers and their contractors while on site.
• Perform supervisory activities with site installations.
• Document and record all field service activities.
• Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.
• Use hand tools, powered tools, work at heights, use personal lifts, etc.
• Be the point of contact with customer with new or ongoing issues.
• Maintain service vehicle.
• Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.
• Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.
• Interface with other shop supervisors, staff, production management, production supporting design engineers and management.
• Follow all established quality guidelines.
• Maintain a clean and orderly work area.
• Perform manufacturing and maintenance duties between field service trips.
• Perform additional duties as requested.

Additional Requirements

Licenses/Certifications: YES

• If yes, please list all requirements:
• Complete and maintain the 30-hour OSHA certification.
• Valid driver’s license.
• Passport

Requirements

• Minimum 5 years of experience in manufacturing.
• Electrical experience is preferred.
• Excellent communication skills – ability to communicate effectively with all levels of employees, vendors, other departments, and customers.
• Desire to build strong team, coach and develop employees.
• Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.
• Ability to read, understand and interpret structural and electrical drawings.
• Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.
• Proficiency in current processes used within the production environment.
• Willingness to develop skill sets to understand all aspects of manufacturing.
• Ability to support manufacturing on-site in Tea, SD during non-travel time.

Educational Requirements/Degree(s)

High school education preferred.

May experience extended periods of:

Standing - 80%

Walking - 50%

Climbing - 5%

Reaching - 25%

Pushing - 10%

Pulling - 10%

Ability to lift __25_____lbs on a regular basis

Ability to lift _50______lbs. occasionally

Work in extreme heat and cold temperatures.

Reaching and working overhead required.

Work at heights greater than ten feet (Example: working on a ladder or on a roof with fall protection).

Working in tight spaces