Field Service Technician

Prevalent Group; Springfield (MA); Remote; USD 70,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician for a full-time role. This exciting position offers the chance to work remotely while providing essential support to world-class manufacturers across diverse industries. You will be the face of the company, ensuring customer satisfaction through installations, repairs, and maintenance of advanced coding and marking equipment. With a commitment to exceptional service, you will travel to various manufacturing sites, making each day a new adventure. Join a dynamic team that values camaraderie and personal growth, and take your career to the next level in a supportive environment.

Benefits

Company provided cell phone

Company laptop

Tools provided

Mileage paid at IRS rate

All travel expenses covered

Generous paid holidays

Personal time off

Medical insurance

Dental insurance

Vision insurance

401k with company match

Qualifications

• Experience with diagnosing and repairing electro-mechanical systems is essential.
• Strong communication skills are required to interact with various organizational levels.

Responsibilities

• Provide field service support, including installations and repairs.
• Enhance customer satisfaction through exceptional service and timely responses.
• Document service activities accurately and maintain parts inventory.

Skills

Diagnosing electro-mechanical equipment

Troubleshooting skills

Repairing equipment

Effective communication

Reading schematics

Using multimeters

Technical information interpretation

Adaptability and flexibility

Tools

Multimeters

Technical documentation

Job description

Field Service Technician – full-time/permanent position

• Remote position
• Military encouraged/ Veteran friendly

The Company

Our client is a global leader within the packaging industry and designs and manufactures equipment utilized to identify products, trace products, and protect company brands from counterfeiting. As a leading manufacturer of labeling, coding, and marking equipment, their products are utilized for printing logos, bar codes, lot codes, expiration dates, QR codes, etc. on consumer goods packaging.

The Environment

• You will be part of a dynamic team with incredible camaraderie where having fun is very important.
• As a Field Service Technician, you will work with diverse world-class manufacturers, seeing how a wide variety of products are made.
• You will work in a leading global company, with a manager who cares about you and will help you to develop the best possible version of yourself.

The Role

As a Field Service Technician (full-time/permanent position), you are the front line of customer interaction through delivering efficient field service support in your assigned territory. With advanced technical and product training, you will further contribute to the success of the company. In this entrepreneurial role, you operate from home and commute to some of the world’s largest manufacturing companies. Every day will be a new adventure as our customers include a wide variety of industries including food, beverage, pharmaceutical, health and beauty, building products, automotive, etc. You will support customers by exceeding expectations through installations, repairs, and maintenance of coding and marking equipment.

• Enhance customer satisfaction by providing exceptional customer service.
• Travel to customer sites and provide installation, emergency repairs, preventative maintenance services, and training.
• Maintain first time fix, field response time, and customer satisfaction rate.
• Verify that machines are operating at peak efficiency through proper installation and/or setup and testing.
• Work as part of a regional and national field service team to drive customer satisfaction.
• Responsible for timely and accurate documenting and reporting of all service related activities.
• Provide timely feedback to quality department on equipment reliability and design.
• Maintain a satisfactory parts inventory, requisitioning additional parts required to perform normal duties.
• Exercise safe working practices and procedures at all times.
• Complete detailed and accurate service reports and expense reports.
• Conduct training with customer’s employees to ensure an understanding of the theory of operation, proper functionality, and general maintenance of equipment.

Qualifications

• Prior experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment.
• Ability to communicate effectively with all levels within an organization, from front line operators to senior management, while remaining professional at all times.
• Knowledge and experience reading schematics and utilizing multimeters.
• Ability to read, comprehend, and interpret technical information involving mechanics and electronics.
• Adaptability and flexibility are critical in the support of all customers.
• Previous military or transitioning veterans encouraged to apply.
• Prior Field Service Technician experience is a plus.
• Basic networking skills are a plus.

Compensation/Benefits

• Compensation $70,000-80,000 per year plus overtime
• Mileage paid at IRS rate
• Company provided cell phone, laptop, and tools
• All travel expenses covered
• Generous paid holidays and personal time off
• Exceptional benefits including medical, dental, and vision insurance
• 401k with a company match