Field Service Technician

CBG Biotech; Solon (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Medical, Vision, and Dental Insurance

401K match

Flexible Work Hours

Job summary

CBG Biotech is seeking a results-driven Field Service Technician for installation, maintenance, and repair of recycling units at various customer locations. The role requires significant travel (50-75%) and strong technical skills in electrical circuitry and mechanical troubleshooting.

CBG offers competitive wages, Paid Time Off, medical benefits, and a flexible work schedule. Candidates must be able to pass a background check and drug test. Ethical behavior and teamwork are highly valued.

Qualifications

• 2+ years experience in a field service technician role (preferred).
• Valid Ohio driver license and clean driving record.
• Ability to interpret technical schematics, diagrams and manuals accurately.

Responsibilities

• Perform installation, maintenance and/or repair of CBG recycling units.
• Document service data, photos and action tickets into CBG’s ERP system.
• Support Production Department with equipment builds and testing.

Skills

Proficiency with electrical circuitry and wiring

Mechanical aptitude and troubleshooting skills

Solid computer skills using Microsoft and ERP software

Competency with hand tools and meters

General knowledge of plumbing

Job description

CBG is looking for a results-driven Field Service Technician to install, service and repair CBG’s recyclers at North America customer locations. You’ll aid our mission by driving a positive service experience during each customer service call.

Responsibilities

• Work cooperatively with CBG’s Technical Services team to meet customer expectations and goals.
• Promote a positive work environment through open communication and collaboration.
• Perform installation, maintenance and/or repair of CBG recycling units at customer site.
• Accurately document service data, photos and action tickets into CBG’s ERP system.
• Build positive relationships with customers.
• Identify training opportunities to pursue with CBG’s Technical Services and Production associates.
• Identify and relay new product opportunities to CBG Product Development team.
• Provide support to CBG's Technical Services Department during regularly scheduled in-plant time, including but not limited to customer support, repair/preventative maintenance on in-house units, technical writing, etc.
• As required to meet customer demand, support Production Department with equipment builds, testing, etc. during regularly scheduled in-plant time.
• Deliver excellent customer service at all times and through every stage of the customer journey.

Requirements

• Proficiency with electrical circuitry and wiring.
• General knowledge of electronics and programming.
• General knowledge of plumbing.
• Competency with hand tools and meters.
• Mechanical aptitude and troubleshooting skills.
• Ability to interpret technical schematics, diagrams and manuals accurately for diagnostic/troubleshooting purposes.
• Solid computer skills using Microsoft and ERP software.
• 2+ years experience in a field service technician role (preferred).
• Travel 50-75% domestic.
• Ability to remain flexible, professional and resilient amid the demands of regular service travel.
• Valid Ohio driver license and clean driving record.

We offer Competitive Wages, Paid Time Off, Medical, Vision, Dental, Disability, Life Insurances, Flexible Work Hours and 401K match. Please note, candidates must pass background/credit check and drug test.

CBG does not support sponsorship for any applicant that requires an employment visa (i.e. H-1B) to work lawfully in the US.

What We Value:

• Personal accountability & responsibility
• Ethical & honest behavior
• Profitable company
• Teamwork