Field Service Technician

SISL Global; Simpsonville (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Support Services Technician to join their team. This role involves hands-on repair and maintenance of a variety of devices including POS systems, networking equipment, and security systems across client locations. The ideal candidate will provide on-site support and ensure all devices are functioning optimally, especially during special events. If you thrive in a dynamic environment and enjoy solving technical challenges, this opportunity is perfect for you. Join a forward-thinking company that values your skills and offers a collaborative workplace.

Qualifications

• Experience in repairing and maintaining various IT devices.
• Ability to provide on-site technical support and troubleshooting.

Responsibilities

• Repair and maintain POS systems and other IT devices at client sites.
• Provide technical support during special events and ensure device readiness.

Skills

Device Repair

Technical Support

Networking

POS Systems

Payment Processing

Education

Associate Degree in IT or related field

Tools

POS Terminals

Receipt Printers

Handheld Scanners

Networking Equipment

CCTV Systems

Job description

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Job Responsibilities

Field Support Services – Technician
Point of Sale (POS) Systems (POS Terminal, Receipt Printers, Handheld Scanners, Cash Drawers, Pin Pads, etc.)
Payment Processing Equipment (Credit Card Terminals, Mobile payment devices, etc.)
Networking Equipment (Modem, hubs, Switch, Router, WiFi Access Point)
Security Systems (CCTV Camera, Alarm Systems, Anti-Theft Tags and Detectors, Everseen Servers & Cameras, etc.)
Back Office Equipment (PCs, Printer, backup Systems, etc.) and other devices available in Client retail and non-retail sites.

- Repair/reconfigure/replace faulty Devices in various Client Retail sites by carrying/transporting Client IT assets in your/Client issued vehicle.
- Provide in person, on-site support for completion of a repair.
- Perform onsite Device maintenance, updates, or configuration changes.
- Resolve the issues/tickets in adherence to Client agreed Service Levels (SLAs).
- Provide technical support and setup during special events such as grocery stores ‘Grand openings’ and other scheduled activities.
- Follow Client protocol for entering the applicable site for support, which may include providing credentials including Incident number and authorizations.
- Replace Devices (or parts thereof) with the same Devices configuration as the part or piece of Devices that is to be replaced.
- Replace defective parts according to the applicable OEM’s recommendations.
- Reload or update the appropriate Devices software such as Operating System (OS) and configurations as necessary to make Devices available for remote configuration.
- Support documentation and documented repair closure activities in the ticketing tool.
- After completing the repair/replacement and testing, remove any refuse such as boxes and wires and leave the communications room or work area as he/she found it.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Analyst

Industries

IT Services and IT Consulting