Field Service Technician

Northern Tool; Shadow Brook (SC); On-site; USD 28,929 - 49,593; Full time

Benefits offered by this job

Daily pay

Health plans

401(k) with match

Employee discount

Paid holidays & PTO

Flexible schedule

Incentives

Job summary

Northern Tool + Equipment is seeking a Field Services Technician to perform in-store and mobile repair, service, and sales. You will diagnose, repair, and order parts, while maintaining product knowledge across brands and completing required reports.

The role requires 3+ years in small engine repair, ability to travel up to 50%, and strong organizational skills. A valid driver's license and proficiency with Microsoft Office are essential.

Qualifications

• 3+ years repairing and maintaining small engines (2-year certification preferred).
• Able to explain diagnosis and repair clearly to customers.
• Troubleshooting electrical systems including 110/220V.
• Demonstrated accuracy and thoroughness in work.
• Ability to travel locally and regionally up to 50% with overnight stays.
• Adherence to safety and security procedures.
• Respectful, team-focused attitude and integrity in service work.
• Valid state driver’s license to operate mobile service vehicle.
• Strong organizational skills; proficient in Microsoft Office.
• Knowledge of small engine theory (2/4 stroke) and pumps/diagnostic procedures.

Responsibilities

• Source and order parts for customers.
• Diagnose and repair small engines/equipment.
• Maintain knowledge of Northern Tool + Equipment brands.
• Complete all reports and forms related to work assignments.

Skills

Small engine repair

Customer communication

Troubleshooting

Electrical systems

Safety integrity

Microsoft Office

Education

2-year certification in small engines

Tools

Diagnostic equipment

Electrical testing tools

Job description

Description

As a Field Services Technician, you will perform both in-store and mobile sales, service and repair of products. At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It’s our mission to make sure they have the right tools for the job, and an easy, hassle‑free experience at our store so they can get in, get out and get on with the job at hand. Your positive and professional attitude contributes to our winning culture and makes sure we leave a lasting impression.

To see one of our mechanics in action, click here to watch a short video.

Key Responsibilities

1. Source & order parts for customers.
2. Diagnose and repair small engines/equipment.
3. Maintain current knowledge of Northern Tool + Equipment's national and private label brands.
4. Complete all reports and forms required in conjunction with work assignments.

What you will bring to the table

• 3+ years of experience repairing and maintaining small engines (2-year certification preferred).
• The skills to clearly explain the diagnosis and repair of the machine to the customer.
• Troubleshooting and diagnostic skills, including 110- and 220-volt electrical systems.
• Demonstrated accuracy and thoroughness.
• The ability to travel locally and regionally up to 50% of the time with occasional overnight stays.
• The ability to recognize and observe all safety and security procedures.
• The desire to treat others with respect and contribute to building a positive team spirit.
• The drive to work with integrity, always upholding company values, while operating a profitable service business.
• State driver’s license and any required qualifications to operate the mobile service vehicle.
• Strong organizational skills and fluency with Microsoft Office.
• Knowledge of small engine theory (2 and 4 stroke): lubrication, cooling, ignition and fuel systems.
• Extensive experience with electrical systems, plunger driven or axial pressure washer pumps and unloader systems, hydraulic theory, and associated diagnostic equipment and procedures.

Benefits

• Competitive Pay: Earn $21.50 - $35.55 hourly, with your exact compensation personalized based on your skills, experience, and location.
• Flexible Work Schedule: Achieve the work‑life balance with our flexible scheduling, this is a full‑time position, Monday – Friday.
• Comprehensive Benefits Package: Your health and well‑being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match.
• Generous Employee Discount: Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.
• Get Paid on Your Terms: With our Daily Pay option, you don’t have to wait for payday—access your earnings whenever you need them for added financial flexibility.
• Holidays and Time Off: We believe in giving our team time to relax and recharge. Our stores are closed on Easter, Thanksgiving, and Christmas, ensuring you can enjoy these special occasions with your loved ones. Additionally, we operate with reduced hours on five other federal holidays, recognizing the importance of personal time. Employees working 30+ hours per week are eligible for paid holidays and paid time off.
• Incentives: Be rewarded for eligible incentive programs.