Field Service Technician

Xylem Water Solutions; Seattle (WA); On-site; USD 44,000 - 71,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k)

Job summary

Xylem Water Solutions is seeking a Field Service & Logistics Technician to perform safe field service at customer sites, troubleshooting electrical and mechanical systems and conducting preventive maintenance. The role includes staging parts, managing inventory, and ensuring accurate stock records across multiple sites.

Travel of 5–20% is expected; CDL (A/B) with hazmat endorsements are preferred. Excellent problem solving and customer service are essential for success in this position.

Qualifications

• HS diploma or equivalent; CDL Class A or B with endorsements (HAZ is a plus).
• Experience with electrical, mechanical, and diesel equipment preferred.
• Must be able to work with minimal supervision and provide strong customer service.

Responsibilities

• Conduct safe and efficient field service at customer sites.
• Troubleshoot electrical and mechanical systems and perform preventive maintenance.
• Stage service parts, manage inventory, and verify shipments.
• Maintain warehouse organization and accurate stock records.

Skills

Electrical

Mechanical

Diesel equipment

Customer service

Critical thinking

Troubleshooting

Communication

MS Office

Education

HS diploma or equivalent; CDL class A/B with hazmat endorsements

Tools

Microsoft Office

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.THE ROLE:The Field Service & Logistic Technician will be responsible for conducting safe and efficient field service at customer sites, including mechanical and electrical troubleshooting, preventive maintenance, and addressing safety issues. Supports seamless operations by staging service parts, managing inventory, and verifying shipments. Maintains warehouse organization and ensures accurate stock records, contributing to a safe and productive work environment.This role includes system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item.We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.CORE RESPONSIBILITIES:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.Create and maintain safe working environment and culture within the organizationTake care of company propertyDemonstrates high impact culture through innovation, accountability and empowermentMust be able to function in a team environmentUsually works with direct supervision but can work independently if neededTravel Requirements:Some travel required5%-20% travel depending on division & location (overnight stays, away from home)Driving RequirementsDriver Application for EmploymentMotor Vehicle Report (MVR)Forms:Driver Disclosure and ReleaseEmployee Applicant Drug and Alcohol StatementCopy of Driver’s LicenseCopy of Medical Certificate (if applicable)QUALIFICATIONS:Education RequirementsHS diploma or equivalentCDL, class A or B with applicable endorsements (HAZ is a plus)Or, Capable of obtaining a CDL, class A or B with applicable endorsements (HAZ is a plus)Experience Requirements:Ability to obtain all required customer clearances as needed (TWIC, DISA, etc.)Ability to obtain DOT Medical cardClean driving recordWork experience preferred- 0 to 2 years of technical work experience, 1 year preferredSkill Requirements:Electrical, mechanical, diesel experience depending on business unitWork without direct supervisionTechnically soundExperience with Microsoft Office including smart devicesMust have customer service experienceDemonstrates critical thinking and troubleshooting abilitySynthesizes technical information and communicates it clearlyDerives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected waysThe estimated pay range for this position is $44,100 to $70,600. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursementJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovationYou should be proficient in:Equipment Diagnostics & TroubleshootingMechanical Systems & Component RepairEquipment Repair & MaintenanceEquipment Installation