Field Service Technician

AB Volvo; San Leandro (CA); On-site; USD 55,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings plan

Volvo Group University

Work-life balance programs

Job summary

Volvo Group in California is seeking a Maintenance Technician to perform mechanical repairs and service on a full line of heavy equipment. You will diagnose, repair, and test equipment, read blueprints and schematics, and maintain detailed work orders and warranty claims with clear descriptions.

You will provide professional customer service, support troubleshooting by phone, and ensure equipment function after repairs.

Qualifications

• Must have a High School diploma or GED and 5+ years of experience working on construction equipment.
• Computer proficiency and a valid California driver’s license are required.
• Frequent travel is expected.”

Responsibilities

• Diagnose, test, and repair heavy equipment.
• Read and interpret blueprints and schematics for Volvo product lines.
• Submit work orders and warranty claims with detailed descriptions.
• Provide professional customer service about equipment problems and options to fix them.
• Confirm equipment function after repair.
• Provide telephone troubleshooting support as directed.
• Adhere to PPE requirements and safety guidelines.
• Work independently or in a team; accommodate overtime and possible overnight tasks.
• Maintain and secure all tools; perform other duties as directed.

Skills

Heavy equipment diagnostics

Blueprints & schematics reading

Customer service

Problem solving

PPE compliance

Teamwork

Overtime flexibility

Tool handling

Telephone support

Education

High School diploma or GED

5 years experience in construction equipment

Computer proficiency

California Driver’s License

Frequent travel

Tools

Diagnostic tools

Blueprints software

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

This position is responsible for the mechanical repairs and services on a full line of heavy equipment products. The technician will perform highly technical maintenance, diagnoses and troubleshooting on full line of Volvo Construction Equipment machinery and/or related equipment including equipment components such as engines, transmissions, hydraulic systems, computer, electrical and structural repairs including welding. Additional duties include the ability to provide consistent communication with customers, vendors, internal and external staff. Will regularly demonstrate safe and proper judgement and application of all tools and equipment.

Culture and Values

• This position will champion a “Safety First”, “Customer Focused” and a “Continuous improvement” culture.
• Enforce and adhere to all company policies, procedures, standards, and values.
• Maintain excellent customer and employee relations.
• Work safely at all times. Adhere to all VCES safety guidelines, policies, and practices.

Main Tasks/Responsibilities:

• Knowledge and proficiency in diagnosing, testing and repairing heavy equipment and related machinery.
• Comprehensive understanding and ability to read and interpret blueprints and schematics on Volvo product lines and systems.
• Ability to timely complete and submit work orders and warranty claims with detailed description as directed.
• Provide professional customer service to customers about their equipment problems and or options to fix those problems.
• Responsible for the confirmation of the equipment function after repair.
• Ability to provide telephone support to the customer in order to perform troubleshooting, as directed.
• Will exhibit appropriate diligence of all required Personal Protective Equipment (PPE).
• Capable of working independently or in a team, as directed.
• Must have flexibility to work overtime and occasionally stay overnight to complete assigned task, as needed.
• Must have all tools necessary to perform the required work and must maintain and secure them at all times.
• Performs other duties as directed

Education/Professional Qualifications required for the position:

• High School diploma or GED.
• Minimum of 5 years’ experience working on construction related equipment.
• Computer proficiency.
• Possesses a valid California Driver’s License and a good driving record.
• Frequent travel.

Additional Important Requirements:

• Manual dexterity required for operating machinery and computers.
• Requires prolonged periods of sitting and/or standing and frequent stooping, bending, crouching and overhead reaching; with occasional climbing of stairs and steps or step-ladder.
• Requires occasional lifting, pulling, caring, or pushing objects or materials, over 50lbs; and may frequently lifting, pulling, caring, or pushing objects or materials, up to 30lbs.
• May occasionally work around loud, noisy and dusty equipment and environment.
• Manual dexterity required for operating machinery and computers.
• Must be able to safely and properly handle, pneumatic and electric tools.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $40.17 - $47.88/ hour, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.

Job Category: Maintenance

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.