Field Service Technician

Insight Global; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

HSA/FSA/DCFSA options

401k with employer matching

Paid time off

Job summary

Insight Global in San Diego, CA is seeking a Desktop Support Technician to deploy new PCs, laptops and network printers, resolve software and hardware issues, and migrate user data to new devices. You will install apps from the Microsoft Software Center and configure printers with static IPs.

The role requires VPN knowledge, AD/DNS/Proxy familiarity, Office 365/Exchange experience, and strong customer service. Teamwork and adherence to timelines are essential.

Responsibilities

• Deploy new PC, laptops and Network Printers to replace aging devices on a timetable.
• Solve software and technical problems for Desktop PCs, laptops, peripherals, and printers.
• Install applications from Microsoft Software Center.
• Migrate user data from old PC/laptop to new device.
• Configure Network Printers with static IPs and Ethernet connectivity.
• Log, review, resolve, and close tickets in ServiceNow, HP Service Manager, Remedy or CA Service Desk.

Skills

AD DNS Proxy

VPN troubleshooting

Office 365

Exchange

ServiceNow

Customer service

Data migration

Printer setup

Ticketing tools

Tools

ServiceNow

HP Service Manager

Remedy

CA Service Desk

Microsoft Software Center

Job description

• Deploy New PC, Laptops and Network Printers to replace users aging devices based on Contractually enforced timetable.
• Solve software and technical problems for Desktop PC, Laptops, Peripherals, and Network Printers.
• Install Applications from Microsoft Software Center.
• Migrate user data from old PC/Laptop to New PC/laptop.
• Connect Network Printers to Ethernet Ports and configure Network Printers with Static IP Addresses.
• Works within strict time scales and elevates incidents within defined time windows.
• Review, Assign, Resolve, Log comments and Close tickets in standard Tools like ServiceNow, HP Service Manager, Remedy or CA Service Desk.
• Understands VPN Connectivity and Troubleshooting of connection problems.
• Have familiarity with Microsoft Active Directory, DNS and Proxy Services.
• Understands Microsoft Office 365, Exchange Corporate Email Systems (.pst, .ost and Archives file types).
• Possess creative ability, credibility, and self-confidence while communicating established company policies and providing exceptional customer service and an overall world class employee experience.
• Capable of lifting up to 50lbs.
• Ability to identify incident trends in order to elevate incidents in accordance with standard protocols.
• Work with mixed cross functional teams like Networking, Systems Administrator and Engineers to support Problem identification and Resolution.
• Understands the impact of operations delivery on the customer's business.
• Contribute to team's ability to meet target goals.
• Responds to customer relations problems promptly and appropriately, escalates issues according to established procedures.
• Keeps composure under pressure. Has a customer is always right attitude.

Customer Relationship:

• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
• Work effectively in a multicultural environment.
• Respond to common service, product, technical, and customer-relations questions
• Work with local teammates and virtual team members

Compensation:

$18/hr to $20/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.