Field Service Technician

Crown; Salem (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Crown in Salem, VA is seeking an experienced Maintenance/Field Service Technician to troubleshoot, repair and maintain Crown and other lift trucks at customer sites. You will manage a service van, schedule and complete planned maintenance, and document work orders accurately.

Ideal candidates have hands-on mechanical and electrical skills, the ability to read schematics, strong safety practices, and good communication to support customers and coordinate with dispatch.

Qualifications

• Minimum: 2 years related experience; HS diploma; valid driver’s license and safe lift truck operation.
• Preferred: knowledge of electrical/electronic systems, hydraulics, and internal combustion engines; read schematics.
• Preferred: good written/verbal communication and customer care skills.
• Preferred: technical degree, lift truck repair, welding experience; knowledge of testing equipment.
• Familiar with tools such as hand tools, electrical/air tools, torch, arc welder and testing equipment.
• Industry related training is preferred.
• Ability to read and understand service manuals, plan and follow-through.

Responsibilities

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

Skills

Mechanical aptitude

Electrical aptitude

Hydraulics knowledge

Reading schematics

Communication skills

Customer care skills

Planning/read manuals

Education

High school diploma or equivalent

Technical degree

Job description

Select how often (in days) to receive an alert: Create Alert

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

Minimum Qualifications

• Less than 2 years related experience
• High school diploma or equivalent
• Valid driver's license, good driving record, and ability to safely operate lift trucks.

Preferred Qualifications

• Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.
• Good written/verbal communication and customer care skills.
• Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred.
• Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment.
• Industry related training is preferred
• Ability to read and understand service manuals, plan, and follow-through

Job Segment: Maintenance, Field Service, Welding, Electrical, Hydraulics, Manufacturing, Engineering