Field Service Technician

AllSTEM Connections; Rockford (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

AllSTEM Connections is seeking a hands-on Field Service Technician to support installation, configuration, troubleshooting, and deployment of connectivity and IT infrastructure at customer and remote job sites.

The ideal candidate will have practical field experience with LTE/5G connectivity, satellite internet, networking equipment, cabling, and onsite technology deployments. This role requires independence, strong troubleshooting skills, and the ability to travel regularly to site locations.

Qualifications

• Hands-on experience installing, configuring, or troubleshooting networking and connectivity equipment.
• Experience with routers, switches, Wi-Fi, Ethernet, and basic networking concepts.
• Hands-on experience with LTE/5G or cellular networking equipment.
• Experience with satellite internet systems such as Starlink, VSAT, or similar technology.
• Experience with Ethernet, coax, and/or fiber cabling.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently in field environments.
• Willingness and ability to travel regularly to job sites.
• Comfortable performing physical installations and working with hand/power tools.
• Strong communication and customer-service skills.

Responsibilities

• Install, configure, test, and troubleshoot LTE/5G connectivity equipment and cellular devices.
• Install, configure, and troubleshoot satellite internet equipment (Starlink, VSAT).
• Install routers, switches, Wi-Fi access points, and other network gear.
• Deploy internet connectivity at remote, construction, and new sites.
• Install and test network cabling (Ethernet, coax, fiber).
• Perform cable management and rack/IDF/MDF installs.
• Troubleshoot connectivity, networking, hardware, and equipment onsite.
• Coordinate with customers and internal teams to resolve issues.
• Document installations, configurations, and completed work.
• Travel regularly to customer sites and remote locations.
• Use hand/power tools; work safely in field environments.
• Manage multiple field assignments and priorities independently.

Skills

Networking equipment

LTE/5G connectivity

Satellite internet

Ethernet/Coax/Fiber cabling

Troubleshooting

Field experience

Customer service

Tool use (hand/power)

Tools

Cisco equipment

Juniper gear

Fortinet

Ubiquiti

Job description

We are seeking a hands-on Field Service Technician to support the installation, configuration, troubleshooting, and deployment of connectivity and IT infrastructure at customer and remote job sites.

The ideal candidate will have practical field experience with LTE/5G connectivity, satellite internet, networking equipment, cabling, and onsite technology deployments. This position requires someone who can work independently, troubleshoot issues in the field, and hit the ground running with minimal training.

Key Responsibilities:

• Install, configure, test, and troubleshoot LTE/5G connectivity equipment, including cellular routers, gateways, modems, hotspots, and cellular failover systems.
• Install, configure, and troubleshoot satellite internet equipment, including Starlink, VSAT, or similar systems.
• Install and configure routers, switches, Wi-Fi access points, and other network equipment.
• Deploy internet and network connectivity at remote, temporary, construction, and newly established sites.
• Install, terminate, test, label, and troubleshoot Ethernet, coax, and fiber cabling.
• Perform cable management, equipment mounting, rack/IDF/MDF installations, and related physical infrastructure work.
• Troubleshoot connectivity, networking, hardware, and equipment issues onsite.
• Work with customer personnel and internal teams to identify and resolve field issues.
• Document installations, configurations, troubleshooting activities, and completed work.
• Travel regularly to customer and job sites, including remote locations.
• Safely use hand and power tools and perform physical installation work as required.
• Work independently while managing multiple field assignments and priorities.

Required Qualifications:

• Hands-on experience installing, configuring, or troubleshooting networking and connectivity equipment.
• Experience with routers, switches, Wi-Fi, Ethernet, and basic networking concepts.
• Hands-on experience with LTE/5G or cellular networking equipment.
• Experience with satellite internet systems such as Starlink, VSAT, or similar technology.
• Experience with Ethernet, coax, and/or fiber cabling.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently in field environments.
• Willingness and ability to travel regularly to job sites.
• Comfortable performing physical installations and working with hand/power tools.
• Strong communication and customer-service skills.

Preferred Qualifications:

• Experience deploying connectivity at remote or temporary sites.
• Experience with construction-site or industrial field environments.
• Experience with cellular failover and redundant internet connectivity.
• Experience with network equipment from Cisco, Juniper, Fortinet, Ubiquiti, or similar vendors.
• Experience with RF/wireless equipment or site surveys.
• Previous field service, telecommunications, network deployment, or IT infrastructure experience.

What We're Looking For:

We are looking for a technician with strong hands-on field experience who can hit the ground running. Candidates should be comfortable installing and troubleshooting technology in real-world environments rather than relying primarily on remote or desk-based IT support.