Field Service Technician

Grover Gaming; Richmond (VA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for advancement and增长

Job summary

Grover Gaming, now proudly a part of Light & Wonder, seeks a Service Technician to install, troubleshoot and repair games and systems across the Richmond, VA area. Daily travel required within the territory to keep machines running.

Responsibilities include troubleshooting components, replacing parts, wiring, configuring routers, and performing preventative maintenance. Join a mission-driven team delivering reliable gaming solutions.

Qualifications

• Ability to travel daily within territory around Richmond, VA.
• Experience with basic troubleshooting of electrical components.
• Strong customer service and problem-solving skills.

Responsibilities

• Travel to locations performing various functions and tasks.
• Troubleshoot cabinet components (bill acceptors, printers, monitors, logic box).
• Replace broken parts (bill acceptors, printers, monitors, logic box).
• Operate hand tools, soldering equipment, electrical test equipment.
• Troubleshoot POS/server issues (no internet, IP conflicts, printer setup).
• Move machines weighing over 400 pounds.
• Perform preventative maintenance on devices.
• Complete work orders to record repairs.
• Setup and configure the router for a location.
• Wire a location to avoid loops.
• Assign static IP addresses to game terminals, routers, servers, and POS.
• Provide exceptional service to guests and employees.
• Perform other duties.

Skills

Troubleshooting

Customer service

Travel readiness

Tools

Hand tools

Soldering equipment

Electrical test equipment

Job description

Position Summary

• About Us

Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we’re transforming how our charitable partners raise money for the causes that matter most.

SUMMARY

The Service Technician will be responsible for installing, troubleshooting and repairing games and associated systems when malfunction occurs. They will also perform preventive maintenance to all machines to ensure they are functioning accurately.

The role will require daily travel throughout a designated territory in and around Richmond, VA.

Additional Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Responsibilities

• Understand and embody the company’s Mission, Vision, and Values, acting as an ambassador for these principles.
• Travel to locations performing various functions and tasks.
• Perform basic troubleshooting techniques on the main components of a cabinet, i.e. bill acceptors, printers, monitors, logic box, etc.
• Replace all broken parts, i.e. bill acceptors, printers, monitors, logic box, etc.
• Operate hand tools, soldering equipment, electrical test equipment, and other equipment as needed.
• Troubleshoot point of sale and/or server issues, i.e. no internet connection, IP address conflicts, install a printer and set as default, etc.
• Frequently move machines weighing in excess of 400 pounds.
• Perform all preventative maintenance on each type of device.
• Properly complete work orders to record repairs and service.
• Setup and configure the router for a location.
• Properly wire a location so that there are no loops.
• Assign static IP addresses to game terminals, routers, servers, and POS.
• Provide exceptional service to our guests and employees.
• Perform other duties as assigned.

We are Grover Gaming!

At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most. We believe in doing what you love and doing it with purpose. Our team of innovators, creators, and problem-solvers is shaping the future of charitable gaming. Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity.

Why Grover Gaming?

• Join a passionate team in one of the most exciting sectors of the gaming industry
• Be part of a mission-driven organization that supports charitable causes
• Competitive salary and benefits
• Opportunities for advancement and growth
• A culture built on innovation, integrity, and service

• The targeted pay range for this role is $23-25/hour.

As a member of the L&W team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.

Qualifications

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law,