Field Service Technician

ECOLAB; Richmond (VA); On-site; USD 38,000 - 59,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you'll tackle exciting challenges in water technology. This role offers hands-on work, customer interaction, and the chance to make an impact in an industry that prioritizes sustainability. With a strong emphasis on safety and a culture of growth, you'll receive comprehensive training and support to excel in your career. Enjoy competitive pay and a robust benefits package from day one, including medical, dental, and retirement plans. If you're ready to contribute to a vital resource and advance your career, this opportunity is for you!

Benefits

Comprehensive benefits package

Matching 401k

Company paid pension

Stock purchase plan

Tuition reimbursement

Safety training

Personal protection equipment

Qualifications

• 2 years of mechanical/technical experience required.
• Valid Driver's License and acceptable Motor Vehicle Record needed.

Responsibilities

• Perform cooling tower cleaning and large scale water disinfection.
• Provide technical support and establish customer relationships.
• Install and maintain water treatment equipment at customer accounts.

Skills

Mechanical aptitude

Technical support

Customer service

Problem-solving

Education

High School diploma or equivalent

Associate's degree or trade school certification

Tools

Power washers

Industrial vacuums

Basic hand tools

Microsoft Office Suite

Job description

As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource.

Nalco Water, an Ecolab Company, seeks a Field Service Technician to join its industry leading service team in Worcester, MA. If you enjoy interacting with customers, challenging work environments, and working in a hands-on capacity, we invite you to apply. This is your opportunity to join a large growing company offering a competitive base salary, excellent benefits and a strong safety culture.

What's in it For You:

• You'll join a growth company offering a competitive pay and benefits
• Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
• A long term, advancing career path in service, sales or management
• A culture that values safety first, including training and personal protection
• Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments

What You Will Do:

• Execute on cooling tower cleaning, treatment, and large scale water disinfection.
• Utilize power washers, industrial vacuums, and basic hand or power tools.
• Provide technical support to customers; identifying and resolving customer challenges, escalating as required.
• Establish effective working relationships with a variety of customers and partner with them on best practices.
• Ensures that all aspects of on-the-job safety are maintained, including compliance with Nalco Safety policies.
• Install, calibrate, and maintain water treatment equipment (chemical feed, process monitoring, water softeners, etc.) at customer accounts
• Execute required chemistry tests, log, and report data, and maintain product inventories at customer accounts
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.

Territory/Location Information:

• This position is based in Southern Virginia. Richmond Area.
• Territory covers about a 150 mile radius of the surrounding area
• 10 nights of overnight travel required per month

As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you're prepared to solve any customer problem. Based on your skill level and experience, topics covered may include technology, product, service, business and industry acumen, direct coaching and mentoring, sales management and leadership, classroom training and certifications.

Minimum Qualifications:

• High School diploma or equivalent
• 2 years of mechanical/technical experience
• Possess a valid Driver's License and acceptable Motor Vehicle Record
• Immigration sponsorship is not available for this role

Physical Demands:

• Must be able to access and be comfortable with working in a variety of conditions to include confined spaces damp and/or dusty locations, freezing conditions and hot conditions
• Must be able to physically perform the essential duties of the position which include lifting 50 lbs, stooping, kneeling, crouching, reaching, use hands to finger, balancing, walking, standing, talk and hear;
• Must be able to pass a drug screen.

Preferred Qualifications:

• Associate's degree or trade school certification
• Demonstrated mechanical aptitude
• Water treatment or specialty chemical industry experience
• Working knowledge of boilers, cooling towers, and wastewater treatment systems
• Experience working with Microsoft Office Suite

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.

Annual or Hourly Compensation Range

Additional Job Description As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource.

Nalco Water, an Ecolab Company, seeks a Field Service Technician to join its industry leading service team in Worcester, MA. If you enjoy interacting with customers, challenging work environments, and working in a hands-on capacity, we invite you to apply. This is your opportunity to join a large growing company offering a competitive base salary, excellent benefits and a strong safety culture.

What's in it For You:

• You'll join a growth company offering a competitive pay and benefits
• Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
• A long term, advancing career path in service, sales or management
• A culture that values safety first, including training and personal protection
• Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments

What You Will Do:

• Execute on cooling tower cleaning, treatment, and large scale water disinfection.
• Utilize power washers, industrial vacuums, and basic hand or power tools.
• Provide technical support to customers; identifying and resolving customer challenges, escalating as required.
• Establish effective working relationships with a variety of customers and partner with them on best practices.
• Ensures that all aspects of on-the-job safety are maintained, including compliance with Nalco Safety policies.
• Install, calibrate, and maintain water treatment equipment (chemical feed, process monitoring, water softeners, etc.) at customer accounts
• Execute required chemistry tests, log, and report data, and maintain product inventories at customer accounts
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.

Territory/Location Information:

• This position is based in Southern Virginia. Richmond Area.
• Territory covers about a 150 mile radius of the surrounding area
• 10 nights of overnight travel required per month

As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you're prepared to solve any customer problem. Based on your skill level and experience, topics covered may include technology, product, service, business and industry acumen, direct coaching and mentoring, sales management and leadership, classroom training and certifications.

Minimum Qualifications:

• High School diploma or equivalent
• 2 years of mechanical/technical experience
• Possess a valid Driver's License and acceptable Motor Vehicle Record
• Immigration sponsorship is not available for this role

Physical Demands:

• Must be able to access and be comfortable with working in a variety of conditions to include confined spaces damp and/or dusty locations, freezing conditions and hot conditions
• Must be able to physically perform the essential duties of the position which include lifting 50 lbs, stooping, kneeling, crouching, reaching, use hands to finger, balancing, walking, standing, talk and hear;
• Must be able to pass a drug screen.

Preferred Qualifications:

• Associate's degree or trade school certification
• Demonstrated mechanical aptitude
• Water treatment or specialty chemical industry experience
• Working knowledge of boilers, cooling towers, and wastewater treatment systems
• Experience working with Microsoft Office Suite

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.

Annual or Hourly Compensation Range

The pay range for this position is $38,700 - $58,100. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance ) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

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