Field Service Technician

Genuine Parts Company; Richmond (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Genuine Parts Company in Richmond, Virginia is seeking a technician responsible for the installation, diagnostics, and repair of equipment at customer sites. The position requires physical labor, including lifting and carrying heavy objects, with compensation influenced by the company's excellent benefits package. The successful candidate will be trained to provide technical support and training for customers, ensuring high levels of satisfaction. This role may require on-call availability for emergency repairs and upgrades.

Qualifications

• Responsible for installation, diagnostics, repair, and support for equipment at customer sites.
• Diagnose equipment problems and assess the extent of the problem.
• Provide technical support and training to customers.

Responsibilities

• Conduct technical analysis of product implementations.
• Communicate technical information to stakeholders.
• Perform on-site emergency repairs and servicing equipment.

Job description

JOB DUTIES

• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Performs other duties as assigned.
• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.

PHYSICAL DEMANDS

• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.