Field Service Technician

Genuine Parts Company; Nashville (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation and sick pay

Holiday pay

Job summary

Genuine Parts Company seeks a Field Service Technician in Nashville, TN to provide customer support for equipment operations. The role involves installation, diagnostics, and repair of hydraulic and complex machinery, while ensuring compliance with safety standards. A technical degree is preferred, along with excellent communication skills. Motion offers a competitive benefits package including healthcare, 401(k), and more. Join us to ensure high-level customer satisfaction and support our clients effectively.

Qualifications

• Typically requires a technical degree and zero to three years of related experience.
• Strong ability to read hydraulic schematics and operate shop equipment safely.
• Excellent verbal and written communication skills.

Responsibilities

• Install, diagnose, repair and support customer equipment.
• Conduct technical analysis and modify products as per customer specifications.
• Provide technical support and training to customers.

Skills

Reading hydraulic schematics

Safe operation of shop equipment

Excellent verbal communication skills

Effective problem resolution

Education

Technical degree

Job description

Must be eligible to participate in the DoD Skillbridge program.

SUMMARY

Under direct supervision, the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES

• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conduct technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Performs other duties as assigned.
• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.

EDUCATION & EXPERIENCE

Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills.
• Work effectively with customers, peers and management to resolve client issues.

PHYSICAL DEMANDS

• Push/pull up to 100 pounds.
• Lift/carry up to 100 pounds.
• Lift bulky objects.
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.