Field Service Technician

Uft; Richardson (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Newman Regency Group in Richardson, TX is seeking a Field Service Technician to troubleshoot and service industrial equipment across Texas, Oklahoma, and Arkansas.

You will install, start up, inspect, and maintain hydraulic, mechanical, and electrical systems while delivering exceptional customer support and training.

Travel-intensive role requires strong problem-solving, communication, and the ability to work independently on customer sites.

Qualifications

• Associate's degree or technical certification in Mechanical, Electrical, Industrial Maintenance, or related field.
• Strong knowledge of mechanical, electrical, hydraulic, and control systems.
• Experience troubleshooting, repairing, and servicing industrial equipment or similar systems.
• Ability to read and interpret technical manuals, blueprints, wiring diagrams, and schematics.
• Excellent problem-solving, communication, and customer service skills.
• Ability to travel extensively to customer sites across TX, OK, AR with occasional overnight travel.

Responsibilities

• Investigate, troubleshoot, and resolve customer-reported technical issues in the field
• Perform equipment inspections and analyze findings to identify root cause
• Recommend and implement corrective actions, including repair, replacement, or adjustment of equipment
• Perform startup, commissioning, preventive maintenance, warranty service, and billable repairs
• Prepare quotes and estimates for repair work
• Diagnose, repair, and maintain equipment and control systems, including mechanical, electrical, and hydraulic components
• Evaluate equipment performance and make adjustments to ensure proper operation and reliability
• Maintain accurate service documentation, reports, and records of work performed
• Adhere to all company safety policies and customer site safety requirements

Skills

Mechanical knowledge

Electrical knowledge

Troubleshooting

Customer service

Communication

Problem solving

Independent work

Travel readiness

Education

Associate's degree or technical certification

Job description

Newman Regency Group, a UFT company professionally represents top-tier manufacturers in the water and wastewater industry providing engineered solutions designed to preserve our most valuable resource.

The Field Service Technician supports Newman Regency Group and its related products and service lines by providing technical expertise and customer support. Responsibilities include troubleshooting equipment, delivering technical assistance and consulting services, preparing job quotations, conducting customer training, and serving as the primary liaison between customers and the company’s sales team to ensure timely and effective service. This position will be supporting Texas, Oklahoma, and Arkansas.

• Investigate, troubleshoot, and resolve customer-reported technical issues in the field
• Perform equipment inspections and analyze findings to identify the root cause of mechanical, electrical, hydraulic, or system-related problems
• Recommend and implement appropriate corrective actions, including repair, replacement, or adjustment of equipment
• Perform startup, commissioning, preventive maintenance, warranty service, and billable repair work on company products
• Prepare quotes and estimates for repair work, as needed
• Diagnose, repair, and maintain equipment and control systems, including mechanical, electrical, and hydraulic components
• Evaluate equipment performance and make adjustments to ensure proper operation and reliability
• Maintain accurate service documentation, reports, and records of work performed
• Adhere to all company safety policies and customer site safety requirements

• Associate's degree or technical certification in Mechanical, Electrical, Industrial Maintenance, or a related field preferred; equivalent combination of education and relevant work experience will be considered
• Strong technical knowledge of mechanical, electrical, hydraulic, and control systems
• Experience troubleshooting, repairing, and servicing industrial equipment, valves, actuators, or similar mechanical systems preferred
• Experience within the water/ wastewater industry preferred
• Ability to read and interpret technical manuals, blueprints, wiring diagrams, and schematics
• Excellent problem-solving, communication, and customer service skills
• Ability to work independently while managing multiple service calls and priorities
• Willingness and ability to travel extensively throughout Texas, Oklahoma, and Arkansas to customer sites with occasional overnight travel
• Valid driver\'s license

Join our team to innovate the future of water and wastewater.You’ll collaborate with coworkers who are the best and the brightest, challenge yourself on exciting work, and help build the best water and wastewater platform company in the U.S.

Newman Regency Group is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.