Field Service Technician

SFC Payroll Inc; Quincy (IL); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid vacation

Paid holidays

Parental leave

Tuition reimbursement

Employee Assistance Program

Job summary

Sasser is seeking a Field Service Specialist to deliver high-quality on-site railcar repairs at customer facilities across North America. You will ensure AAR compliance, complete accurate billing documentation, and provide exceptional service to railroads, lessors, and shippers.

Requirements include a high school diploma or GED, completion of CF Rail courses, and strong communication skills. The role involves travel, PPE use, and a focus on safety and quality.

Qualifications

• High school diploma or GED is required.
• Must complete CF Rail Management-coordinated courses with 80%+.
• Proven customer service via phone and in person.
• Strong teamwork and communication skills.
• Ability to read and interpret technical/regulatory material in English.

Responsibilities

• Perform field service technician functions on-site at customer facilities.
• Conduct air brake diagnostic testing and qualify brake systems per AAR specs.
• Inspect railcars for mechanical defects and repair as instructed.
• Complete pre-, in-process, and post-repair inspections and repairs.
• Follow AAR Field Manual and regulatory materials accurately.
• Wear PPE in designated areas.
• Travel within a 200-mile region and occasionally longer.

Skills

Customer service

Active listening

Verbal & written communication

Team player

English proficiency

Education

High school diploma or GED

CF Rail training courses

Tools

Microsoft Office

BRC generation software

Shop operating systems

Job description

Company Overview

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser's subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services. Sasser family of companies includes subsidiaries Chicago Freight Car Leasing, CF Rail Services, Moventum Fleet Management, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com.

Role Overview

This role supports our CF Rail Services team. Delivering the highest-quality railcar repairs quickly and safely with uncompromising customer service, CF Rail Services is a leading railcar repair and maintenance provider offering quality repair work for railroads, private car owners, lessors, contracts agents, and shippers across North America. The Field Service Specialist delivers exceptional customer service by providing high-quality onsite mobile repairs at customer facilities, ensuring all work meets AAR requirements and is supported by accurate, industry-standard billing documentation.

Here's What You Will Do:

• Successfully perform and maintain all Field Service Technician job functions.
• Conduct air brake diagnostic testing, address identified issues, and qualify brake systems in accordance with AAR specifications.
• Inspect railcars for mechanical defects.
• Perform basic pre-repair, in-process, and post-repair freight car inspections and repairs.
• Use the AAR Field Manual and related regulatory materials proficiently.
• Repair and reconstruct railcars damaged in railroad service using written instructions, technical drawings, and acquired institutional knowledge.
• Successfully complete the position's education and formal training requirements.
• Wear required personal protective equipment (PPE) in designated areas.

Qualifications and Education:

• High school diploma or General Educational Development (GED) credential required.
• Must successfully complete the following CF Rail Management-coordinated courses with a minimum score of 80%: AAR Billing Repair Card for Interchange Rules Car Air Brakes (Chalk Talk Two) Guide to Freight Car Air Brakes Air Brake Training Skills and Competencies Proficiency in Microsoft Office Suite, BRC generation software, and shop operating systems.
• Demonstrated ability to provide a high level of customer service by phone and through face-to-face interactions.
• Collaborative team player who works effectively with colleagues and customers.
• Strong active-listening skills.
• Excellent verbal and written communication skills.
• Language skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English language.
• Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Reasoning skills Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

• Work assignments involve standing, stooping, bending, kneeling, reaching, climbing, crawling, and crouching in strained and awkward positions for prolonged periods of time at various heights up to 20 feet.
• Uses hands, legs, and arms to climb vertical ladders to staging or suspended platforms.
• Lifts, carries, and sets up equipment and components that weigh up to 50 lbs.
• Employee must be medically certified to wear a respirator, as well as be able to wear respirators for prolonged periods of time.
• Ability to perform air brake testing
• Ability to operate Welding Equipment
• Ability to operate electrical and pneumatic tools
• Ability to operate heavy equipment (Cranes, Jacks)
• Ability to operate Forklifts, Mobile Service Trucks, Boom Lifts
• Required valid driver’s licenses, and ability to drive Company vehicles when necessary.
• Ability to travel within established 200-mile region.
• Ability to travel for an extended period of time

Work Environment:

Work will be performed outdoors and indoors in all types of weather, on and around heavy equipment. The employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate to loud. May be required to work overtime and/or varied shifts to meet the demands of the business.

Compensation/Benefits

The hiring range for this role is: $25.00 - $29.00 USD hourly.

This role is classified as non-exempt for purposes of all applicable wage and hour laws, which means that the individual hired will receive overtime pay for more than 40 hours worked in a work week.

This role will be paid on an hourly basis.

Sasser is committed to fair and equitable compensation practices.

Pay ranges are assigned to a job based on market data according to 3rd party salary benchmarking surveys.

Actual base salary is dependent upon factors such as knowledge, skill level, and experience.

Sasser is committed to fair and equitable compensation practices.

Pay ranges are assigned to a job based on market data according to 3rd party salary benchmarking surveys.

Actual base salary depends on factors such as knowledge, skill level, and experience.

This role is also eligible for benefits.

• Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
• Includes a 100% Company-paid disability and life insurance plans
• Includes a 401K plan with company match PLUS additional end-of-year funding
• Provides paid vacation time (tiered based on tenure), as well as personal time, sick days
• Provides 10 paid holidays annually
• Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
• Provides a confidential Employee Assistance Program
• Provides training and tuition reimbursement
• Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations! #CFRS

Equal Opportunity

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

At Sasser, we are proud to be recognized as a Great Places to Work and Fortune Best Workplaces in Chicago. Our culture is more than just a set of values – it's a way of life that unites us. We've built an environment where each employee feels empowered to grow, thrive, and leave their mark on our customers' businesses, contributing to our shared vision of success. Rooted in the belief that every voice matters, we actively seek out ideas, input and initiatives from our team, driving innovation and ensuring co-accountability in fostering meaningful relationships. Integrity is at the heart of everything we do, guiding both our internal connections and our long-standing relationships with customers. We are intentional about supporting the communities where we live and work, extending our culture beyond our walls.