Field Service Specialist

SFC Payroll Inc; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

Sasser is seeking a Field Service Specialist to deliver onsite railcar repairs and maintenance with a focus on safety and quality. You will perform diagnostics, operate heavy equipment, and adhere to AAR rules while providing excellent customer service at customer facilities.

Qualified candidates have a high school diploma (or GED), complete required courses, and demonstrate strong communication, teamwork, and problem‑solving skills in a dynamic field setting.

Qualifications

• High school diploma or GED required; training courses must be completed with 80% or higher.
• Proven customer service skills and ability to communicate effectively in writing and speech.
• Familiarity with basic technical troubleshooting and safety procedures.

Responsibilities

• Complete Field Service Apprentice functions and contribute to team goals.
• Pass welding procedures (3/4" plate, all positions) and FCAW training as required.
• Utilize knowledge of AAR codes and data field requirements in service work.
• Perform diagnostics at customer locations based on defect symptoms.
• Operate equipment such as forklift, crane, and hoist; wear PPE.
• Support department objectives and adapt to company needs as they arise.

Skills

Microsoft Office

BRC software

Customer service

Team player

Active listening

Communication skills

English proficiency

Math skills

Reasoning skills

Problem solving

Education

High school diploma

GED

Tools

Shop operating system

AAR Rules reference

Job description

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services. Sasser family of companies includes subsidiaries Chicago Freight Car Leasing, CF Rail Services, Moventum Fleet Management, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com.

This role supports our CF Rail Services team. Delivering the highest-quality railcar repairs quickly and safely with uncompromising customer service, CF Rail Services is a leading railcar repair and maintenance provider offering quality repair work for railroads, private car owners, lessors, contracts agents, and shippers across North America. The Field Service Specialist delivers exceptional customer service by providing onsite mobile repairs at customer facilities. This will be accomplished through quality workmanship, meeting AAR Requirements, while providing accurate industry standard formatted billing.

As a Field Service Specialist, Here’s What You Will Do:

• Successfully complete, perform, and maintain the Field Service Apprentice job functions.
• Contributes to team effort by accomplishing related results as needed.
• Meet the requirements and pass CFRS' welding procedures (3/4" plate - all position FCAW).
• Qualification consists of successfully passing FCAW T2 thickness – all position.
• Knowledge of AAR Job Codes and associated data field requirements.
• Properly use AAR Rule 1 and various inspection gages.
• Perform trouble‑shooting diagnostics at customer locations based on defect symptoms reported NDE qualified based on operational needs (BT, VT,PT,MP,RVI,UTT).
• Documented training to set up and operate or drive equipment such as, but not limited to: forklift, man lift, crane, back hoe, skid loader, hoist or hydraulic boom.
• Successfully complete this positions "Education/Formal Training" requirements.
• Wear PPE in appropriate areas.
• Note: Responsibilities include the expectation to always act to support the interests of the department and organization and to perform other duties as assigned to ensure the successful achievement of departmental and company objectives.

Qualifications and Education Requirements

• High school diploma or General Education Degree (GED)
• Successfully pass the following courses with an 80% or higher score coordinated by CF Rail Management: AAR Interchange Rules Freight Car Inspection Overview, Basics of Railroad Wheels, FRA Railroad Safety Appliance Standards (Condensed Course), Coupler & Draft Systems course, Guide to Freight Car Trucks course, Body and Truck Side Bearing Gaging and Adjustment Course.
• Skills Proficient in Microsoft Office Suit and BRC generation software/ shop operating system.
• Ability to deliver high level of customer service via phone and face to face interaction.
• Team player.
• Effective listening skills.
• Highly effective communication skills verbally and in writing.
• Language skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English language.
• Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

• Work assignments involve standing, stooping, bending, kneeling, reaching, climbing, crawling, and crouching in strained and awkward positions for prolonged periods of time at various heights up to 20 feet.
• Uses hands, legs, and arms to climb vertical ladders to staging or suspended platforms.
• Lifts, carries, and sets up equipment and components that weigh up to 50 lbs.
• Employee must be medically certified to wear a respirator, as well as be able to wear respirators for prolonged periods of time.
• Ability to operate welding equipment.
• Ability to operate electrical and pneumatic tools.
• Ability to operate heavy equipment (Cranes, Jacks).
• Ability to operate Forklifts, Mobile Service Trucks, Boom Lifts.
• Required valid driver’s licences, and ability to drive Company vehicles when necessary.
• Ability to travel within established 200-mile region.
• Ability to travel for an extended period of time.
• Work will be performed outdoors and indoors in all types of weather, on and around heavy equipment.
• The employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and outside weather conditions.
• The noise level in the work environment is usually moderate to loud.
• May be required to work overtime and/or varied shifts to meet the demands of the business.

#CFRS

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Why Join Us

At Sasser, we are proud to be recognized as a Great Places to Work and Fortune Best Workplaces in Chicago. Our culture is more than just a set of values – it’s a way of life that unites us. We’ve built an environment where each employee feels empowered to grow, thrive, and leave their mark on our customers’ businesses, contributing to our shared vision of success. Rooted in the belief that every voice matters, we actively seek out ideas, input and initiatives from our team, driving innovation and ensuring co-accountability in fostering meaningful relationships. Integrity is at the heart of everything we do, guiding both our internal connections and our long-standing relationships with customers. We are intentional about supporting the communities where we live and work, extending our culture beyond our walls.