Field Service Technician

Ideal Innovations, Inc.; Quantico (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

Ideal Innovations, Inc. is seeking a Field Service Operations specialist to provide telecommunications and IT support for expeditionary missions with the FBI CIRG.

The role is based at the ERF facility in Quantico, VA, with on-call duties and potential extended shifts during deployments. Required are five years of relevant experience, a strong physical ability to handle equipment up to 70 pounds, and a Top Secret with SCI eligibility.

Qualifications

• Five years of telecommunications or communication systems technician support experience including electrical, mechanical, or computer science systems.
• Ability to carry communications equipment up to 70 pounds.
• US Citizenship required; Top Secret clearance with SCI eligibility.
• Ability to deploy domestically or internationally on short notice.

Responsibilities

• Provide telecommunications and IT support for expeditionary missions and exercises.
• Maintain and update communications equipment at the Quantico ERF facility.
• Prepare for and participate in deployments on short notice.
• Support on-call readiness and extended shift coverage as required.

Skills

Telecommunications experience

Heavy equipment handling

Deployment readiness

Security clearance

Education

High school diploma or equivalent

CompTIA Security+ substitute allowed

Job description

• Pay or shift range: $80,000 USD to $100,000 USD
• Field Service Operations
• Full-Time
• Requisition #: FIELD002705

Description

$5,000 Retention Bonus Awarded After One Year of Employment

Highlights:

• Support a high-visibility, mission-critical program for a premier federal law enforcement agency.
• Join a talented, mission-driven team that collaborates to keep services running smoothly 24/7.
• Directly contribute to the operational readiness and effectiveness of federal law enforcement operations.
• Strengthen expertise in telecommunications, IT service management, federal contract execution, and customer engagement.

Typical Day:

• The candidate will provide telecommunications and IT support for expeditionary missions and exercises supporting the FBI Critical Incident Response Group (CIRG). A typical day is spent at the ERF facility in Quantico, Virginia, conducting maintenance on unit vehicles and communications equipment, providing system updates on communications equipment, researching new technologies, and conducting or receiving training on new equipment. Employees are on call to mobilize and deploy on short notice in response to unit deployments.

Required Qualifications:

• Five (5) years of documented experience in telecommunications or communication systems technician support, including electrical, mechanical, or computer science systems.
• Education: High school diploma plus seven (7) years of experience; associate degree plus five (5) years of experience; or bachelor’s degree plus three (3) years of experience. CompTIA Security+ certification may substitute for the education requirement.
• Ability to carry communications equipment weighing up to 70 pounds.
• Ability to climb on or under small or large vehicles.
• Top Secret clearance with eligibility to obtain SCI access.
• Ability to pass a polygraph and drug screening examination when directed after employment.
• Ability to deploy away from Quantico, Virginia, domestically or internationally, on short notice and for potentially extended periods

Desired Qualifications:

• Demonstrated knowledge and understanding of telecommunications management.
• Ability to develop and implement mission-specific communication plans.
• Working knowledge of and experience with operational procedures used for a Tactical Operations Center (TOC) or equivalent operational center.
• Operational knowledge of cryptographic encryption devices.
• Comprehensive knowledge and experience deploying, establishing, operating, and maintaining tactical radio, mobile cellular, internet, and video teleconferencing systems.
• Ability to perform general maintenance and cleaning on vehicles and facilities.
• Possess a U.S. passport.
• Possess a Commercial Driver’s License, Class A and/or B.
• Prior U.S. military tactical communications experience, such as Army 25 Series, USMC 253 Series, Navy Information Systems Technician, or Air Force 2E Series.

Position Type Shift Information:

• 40 hours per week during normal business periods at Quantico, Virginia.
• Normal work hours are Monday through Friday, eight (8) hours per day.
• Employees rotate on and off 24/7 on-call status to support contingency requirements.
• When deployed for missions, training, or exercises, employees may work extended 8- to 12-hour day or night shifts, including weekends.
• Overtime may be authorized by the Contracting Officer on a case-by-case basis. Compensatory time may be authorized for accrued overtime hours not approved for overtime pay.

US Citizenship: US Citizenship is required

Clearance: Current Top Secret with SCI Eligibility Required

Ideal Innovations, Inc. is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

Ideal Innovations, Inc. is a VEVRAA Federal Contractor.

Travel Required

Yes . Ability to deploy away from Quantico, VA domestically or internationally

Qualifications

Education

Required

High School or better.

Experience

Required

5 years: Documented experience in telecommunications or communication systems technician support, including electrical, mechanical, or computer science systems.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.