Field Service Technician

UGSI Solutions; Poway (CA); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Health insurance

Bonuses based on performance

Paid time off

Job summary

A specialized equipment provider is looking for a full-time Field Service Technician based in Poway, California. The role involves providing essential support and maintenance for water treatment equipment, ensuring high levels of customer satisfaction. The ideal candidate will have at least 3 years of experience in the industrial sector, possess strong communication skills, and have a customer-centric approach. The job requires travel to customer sites, so a valid driver's license is necessary. Good pay and benefits are included.

Qualifications

• Minimum 3 years of experience with industrial equipment and wiring.
• Ability to lift and/or move up to 50 lbs.
• Knowledge of industrial electrical wiring and ability to read schematics.

Responsibilities

• Perform system inspections and maintenance for water treatment equipment.
• Complete service reports documenting repairs and maintenance.
• Provide on-site training to customer personnel.

Skills

Mechanical aptitude

Communication skills

Detail-oriented

Customer-focused personality

Basic computer skills

Tools

Small hand tools

Industrial control panel components

Job description

Integrity Municipal Systems LLC (“IMS”), a wholly‑owned subsidiary of Cleanwater1, Inc., is a stable and fast‑growing company specializing in lime slaking equipment, odor control and chlorine scrubber equipment and aftermarket services, and chemical feed equipment for drinking water and wastewater applications.

IMS has an opening for a full‑time Field Service Technician. Candidates should be ready for a diverse role that has a direct impact on project success. With the direction of the Aftermarket Manager, this position will provide professional service and support to customers by performing system inspections, maintenance, repairs, and startups of the water treatment equipment provided by Integrity Municipal Systems. Additionally, the technician will perform various functions within the manufacturing facility including manufacturing, wiring, and in‑house factory acceptance testing. The successful candidate will be a self‑starter with a customer‑centric personality, strong communication skills, and MS Office proficiency. This position is based out of IMS’s Poway, California facility.

Essential Job Functions

• Comply with IMS’s safety and personal protective equipment policies since customer sites may allow exposure to dangerous or hazardous conditions.
• Frequent travel to customer sites to complete tasks. Travel is estimated at up to 60% but may vary depending on company needs.
• Have and maintain a valid driver’s license with a clean driving record (MVR will be run regularly).
• Lead and perform system inspections, maintenance, repairs, and startup services for water and wastewater treatment equipment.
• Ensure site work is carried out efficiently, for completion by the required timeline.
• Complete service reports, documenting repairs, maintenance, or warranty services performed.
• Make technical recommendations to customer maintenance technicians and treatment plant operators.
• Provide on‑site training to customer personnel on proper operation & maintenance of equipment.
• Work with engineering, project management, and sales teams to resolve escalated problems.
• Maintain customer satisfaction and ensure effective communication between customers and project team members.
• Perform factory acceptance testing.
• Perform other tasks as assigned.

Required Qualifications

• Minimal 3 years of experience working with industrial equipment, wiring machinery, running conduit, small industrial control panel assembly, and/or factory testing.
• Daily use of small hand tools (grinders, drills, wrenches, etc.) for mechanical assembly, light material handling, and forklift operation.
• Knowledge of industrial electrical wiring, installation of conduit, medium & low voltage motors, and ability to read schematics is required.
• Mechanical aptitude, positive attitude, and knowledge of safety requirements are a must.
• Detail‑oriented, organized, self‑starter, and able to handle multiple projects at the same time.
• Basic computer skills and ability to use basic functions of Microsoft Office for reports and time and record keeping.
• Strong oral, written and interpersonal communication skills.
• Ability to work well with others, and with minimal supervision.
• Ability and willingness to travel to customer sites and, on occasion, between facilities (up to 60% of the time).

Preferred Qualifications

• Ability to diagnose technical problems and determine proper solutions.
• Self‑motivated with ability to work and think well independently.
• General control panel building experience a plus.
• Valid passport with ability to travel internationally.

Physical Demands

• Ability to sit for long periods of time.
• Regularly required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.
• Ability to lift and/or move up to 50 lbs.
• Willing and able to wear PPE as required including but not limited to a harness, Tyvek suit, half or full‑face respirator, gloves, goggles, safety shoes, hard hat or helmet.
• Vision abilities required include close vision, distance vision, depth perception and ability to adjust focus.
• Up to 40% Light Industrial.
• Up to 60% Customer Jobsites.
• May be exposed to a variety of weather elements as well as areas of high noise levels, hazardous propellants, chemicals, and industrial facilities.
• Exposure to liquid and dry chemicals and substances associated with water and wastewater treatment, including permanganate, polymers, caustic, sodium hypochlorite, and liquid ammonium sulfate, among others.
• Appropriate PPE and training will be provided for all conditions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This position is non‑exempt. The base hourly wage for this position is between $25.00 and $35.00 per hour. Compensation is dependent on skill level. Benefits package and bonus incentives are provided.

Qualified applicants should submit their resume when responding to this advertisement. No phone calls, please.

Cleanwater1, Inc. and its subsidiaries are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

The Cleanwater1, Inc. California Employee Privacy Notice is available at https://cleanwater1.com/privacy-policy.

Cleanwater1, inc. and its affiliated subsidiaries maintain a drug‑free workplace.