Field Service Technician

Analogic Jobs US; Port Huron (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Analogic is seeking a dependable Field Service Technician to diagnose and repair electronic and mechanical systems in the Port Huron, MI area, delivering exceptional customer service and maintaining strong customer relationships. This role supports transportation security screening equipment and healthcare products.

You will document service reports, travel up to 10% domestically and internationally, work overtime as needed, and report to the Area Manager of Security Field Service.

Qualifications

• Minimum 3–5 years' experience troubleshooting and repairing electronic and mechanical systems.
• Excellent time management and ability to complete small field projects.
• Technically savvy with quick learning and adaptability to new technology.
• Professional demeanor with a customer-focused approach.
• Strong written and oral communication to document detailed reports.
• Flexible schedule and working environment for field assignments.
• Must pass background checks and pre-employment screenings.
• Willingness to travel up to 10% and possess Real ID and passport.
• U.S. citizenship or permanent residency required.
• Ability to work overtime and variable hours.

Responsibilities

• Diagnose errors, troubleshoot issues, and determine proper solutions.
• Demonstrate electronic and mechanical repair troubleshooting methodologies and maintain product knowledge.
• Document and produce timely, detailed service reports.
• Exceed company and customer requirements when possible.
• Respond to customer needs and build positive relationships.
• Ensure tools and calibrated equipment are maintained at all times.
• Meet daily service needs at assigned sites and locations.
• Plan and perform repairs and preventive maintenance in the field.
• Schedule work based on field needs.

Skills

Troubleshooting

Electronic repair

Mechanical repair

Communication skills

Time management

Education

High School Diploma or equivalent

Job description

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Area Manager of Security Field Service. This position will cover Port Huron, MI and surrounding areas.

Why should you join the Analogic team?

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com
The purpose of the Field Service Technician role at Analogic is to deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention. This position involves performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. This role requires technical proficiency, excellent communication skills, and the ability to work independently in the field.

Your Primary Responsibilities: as Field Service Technician

Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.

Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.

Document and produce timely and detailed service reports.

A willingness to exceed company and customer requirements.

Responsive to customer needs and building a positive relationship.

• Ensure all tools and calibrated equipment are properly maintained at all times.
• Meet daily service needs at assigned sites and locations
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Able to schedule work based on field needs

Basic Qualifications for Field Service Technician:

• High School Diploma or equivalent with a minimum of 3-5 years' experience in troubleshooting and repair
• Exceptional at managing time and able to complete assigned small field projects
• Technically savvy; innovative, quick to learn and adapt to new technology
• Professional demeanor and customer focused.
• Demonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers
• Flexible and open to a fluid schedule and working environment.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check
• Ability to safely and successfully perform the essential physical functions of the job (see application screening questions for additional details).
• Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
• Must have a valid driver's license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
• Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
• Must be able to work overtime and variable hours as required by business needs.

Preferred Qualifications:

• Certified trade training
• 401K with company match vested immediately
• HSA/FSA match
• 8 weeks paid parental leave
• Healthcare for now and healthcare as your family and health change
• You will be joining a passionate, driven and diverse global team!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.