Field Service Technician

Kenworth Louisiana; Port Allen (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Kenworth Louisiana is seeking a Field Service Technician to diagnose and repair heavy‑duty vehicles at customer sites across Louisiana. You will perform repairs, maintenance, and safety checks per dealer and OEM standards, often working with limited supervision and on‑call hours.

The role requires strong mechanical and diagnostic skills, valid driver's license, and the ability to travel to various locations, document work, and communicate clearly with customers and the parts team.

Qualifications

• Post-secondary degree or certification with 2+ years of related experience.
• OEM certifications preferred but not required.
• Valid driver's license and ability to pass insurance requirements.

Responsibilities

• Perform repairs per repair orders following dealer and factory standards.
• Diagnose malfunctions and repair per OEM guidelines.
• Communicate with parts department to obtain parts.
• Save and tag parts for warranty or customer requests.
• Examine vehicles to determine if additional safety or service work is needed.
• Document all work performed and recommended on the repair order.
• Supervise the work of any assigned apprentice technicians.
• Report machinery defects or malfunctions to the supervisor.
• Operate all tools and equipment safely.
• Attend and complete all assigned company training.
• Maintain efficiency of 90% or higher.
• Perform other duties as assigned.

Skills

Degree or Certification + 2+ years exp

OEM Certifications Preferred

Valid Driver's License

On-Call Schedule

Own Basic Tools

Education

Post-secondary degree or certification

OEM Certifications Preferred

Tools

Basic Hand Tools

Job description

Field Service Technician

Summary:

A field service technician is responsible for maintaining and repairing machinery, equipment, and heavy‑duty vehicles and equipment. They travel to customer sites to diagnose issues, perform repairs, and conduct routine maintenance. Their role requires strong technical skills, problem‑solving abilities, and the capacity to work independently in various environments. Safety and efficiency are paramount as they handle complex machinery and ensure minimal downtime for customers. Excellent communication skills are also essential for interacting with clients and providing detailed reports on the work performed.

Essential Duties:

• Perform work as outlined on repair orders with efficiency and accuracy, following dealership and factory standards.
• Diagnoses the cause of most malfunctions and perform repairs according to OEM guidelines.
• Communicate with the parts department to obtain necessary parts.
• Save and tag parts for warranty purposes or at the customer's request.
• Examine assigned vehicles to determine if additional safety or service work is needed or recommended.
• Communicate with the service advisor immediately if additional work is needed, if outlined work is not required, or if repairs cannot be completed within the promised time.
• Document all work performed and recommended on the repair order.
• Supervise the work of any assigned apprentice technicians.
• Report machinery defects or malfunctions to the supervisor.
• Maintain and be accountable for all dealership-owned tools and manuals.
• Operate all tools and equipment safely.
• Attend and complete all assigned company training.
• Maintain and efficiency of 90% or higher
• Perform other duties as assigned.

Qualifications:

• Degree or Certification from an accredited post-secondary School plus 2+ years of related experience and/or training.
• OEM Certifications Preferred
• Must obtain a Valid Driver's License and have the ability to pass our insurance requirements
• Must have the ability to work an "On-Call" schedule
• Must own most basic tools and some specialty tools

Work Environment:

This position is often exposed to the elements and moving machinery and equipment. It is also often exposed to grease, electrical currents, dust, dirt and other environmental factors. This position requires the operation of a Field Service Truck, this truck is equipped with Front and Rear Camera Systems as well as a GPS Tracking System.

This position also requires traveling around to different areas as needed to get to and from the different customer and branch locations. This position will require work before and after hours, and in some cases, a significant amount of Over Time.

EEO Statement:

It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Kenworth of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.