Field Service Technician

STAHLS'; Pittsburgh (Allegheny County); Remote; USD 40,000 - 68,000; Full time

Benefits offered by this job

Generous PTO

Comprehensive benefits

Ongoing training and personal development

Tuition reimbursement

Job summary

A leading manufacturer of heat press equipment in Pittsburgh is seeking a Traveling Service Technician to provide on-site technical support. The role involves extensive travel (approximately 80%) to diagnose issues and perform repairs. Candidates must have strong mechanical skills, proficiency in documentation, and excellent communication abilities. The offered salary ranges from $40,000 to $68,000 annually.

Qualifications

• Strong mechanical and electrical troubleshooting skills with industrial equipment.
• Proficiency with order processing, parts management, and service reporting.
• Ability to identify recurring issues and recommend improvements.

Responsibilities

• Provide on-site technical service, maintenance, and support for heat presses and related components.
• Diagnose mechanical, electrical, and systems-related issues and implement corrective actions.
• Provide remote technical support via phone, email, or video when not traveling.

Skills

Customer Satisfaction

Strong mechanical and electrical troubleshooting

Excellent verbal and written communication

Proficiency in creating documentation

Strong organizational skills

Tools

Excel

General PC applications

Job description

Why join Stahls’ Hotronix, a GroupeSTAHL company?

We value work/life balance and offer flexibility, generous PTO, and opportunities to earn additional paid time off.

Health and wellness are priorities: comprehensive benefits, low premiums, pre‑tax FSA/HSA, company‑paid ancillary benefits, optional buy‑ups, and additional PTO for healthy activities.

We believe in careers, not just jobs: ongoing training, personal development, and tuition reimbursement.

Fun and community: catered luncheons, outings to Idlewild, Kennywood, family fun day with potato‑patch fries, and town‑hall meetings.

What We Do

Stahls’ Hotronix is the world’s highest‑quality heat press manufacturer. We provide superior products, innovative research and development, industry‑leading warranties, and lifetime technical support. We are the world’s largest manufacturer and meet worldwide safety standards.

Find Out More About Stahls’ & Hotronix

• https://vimeo.com/354709571
• https://vimeo.com/236424368
• https://www.hotronix.com/
• https://www.groupestahl.com/stahls-company-overview/

What You'll Be Doing: Traveling Service Technician

Provide on‑site technical service, maintenance, and support for heat presses and related components. This role involves extensive travel (≈80%) to customer locations to diagnose issues, perform repairs, conduct installations, and ensure optimal equipment performance. Remote support is also required when not traveling.

On‑Site Service & Repair

• Travel to customer locations to install, troubleshoot, repair, and maintain heat presses and related components.
• Diagnose mechanical, electrical, and systems‑related issues and implement corrective actions to minimize customer downtime.
• Perform preventive maintenance to ensure equipment reliability and longevity.

Client Support

• Provide remote technical support via phone, email, or video when not traveling.
• Guide clients through troubleshooting steps, part replacements, and corrective procedures.

Returns and Replacements

• Process product returns and replacements, including credits for parts, machines, and shipping.

Documentation and Updates

• Create and update technical documentation, service reports, customer records, and procedural guides.

Training & Customer Education

• Support training initiatives by identifying common customer challenges and recommending improvements to training materials.
• Educate clients on equipment operation, care, and best practices during on‑site visits.

System & Performance Improvement

• Identify recurring issues and recommend improvements to product design, system processes, or support procedures.

Shipping & Parts Assistance

• Assist customers with shipping quotes, logistics questions, and updated shipping information.
• Perform order entry, parts check‑in, and inventory‑related tasks as needed.

Administrative Responsibilities

• Maintain spreadsheets, reports, and filing systems to track trends, service data, and customer interactions.
• Provide administrative support and act as backup for related tasks when requested.

Organizational Support

• Contribute to organizational goals by completing tasks that support company initiatives and operational efficiency.

Travel Requirements

• Mandatory travel approximately 80% of time.

What We Are Looking For

• Customer Satisfaction: Provide timely, accurate, and professional service on‑site and remotely.
• Accuracy & Technical Proficiency: Adhere to service procedures and documentation standards.
• Strong mechanical and electrical troubleshooting skills with industrial equipment.
• Excellent verbal and written communication abilities.
• Proficiency in creating documentation and maintaining accurate client records.
• Ability to identify system issues and recommend improvements.
• Experience with order processing, parts management, and service reporting.
• Proficiency with Excel and general PC applications.
• Strong organizational skills and attention to detail.
• Ability to travel extensively (≈80%) including overnight travel.
• Physical capability to lift, move, and work with equipment as needed for on‑site service.

Location & Compensation

Pittsburgh, PA

Salary: $40,000 – $68,000 per year

Apply today and join the fun!