Field Service Technician

Jobot; Phoenix (AZ); On-site; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their dynamic team. This role involves extensive travel across multiple states, providing on-site technical support and maintenance for automation systems. You will be responsible for installations, troubleshooting, and conducting training sessions for customers, all while ensuring high-quality service and documentation. The company emphasizes teamwork, specialized training, and personal growth, making it an ideal environment for those looking to enhance their skills and contribute to innovative engineering solutions. If you're passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Benefits with $0 Deductible

401k Match

Eligible for OT

Qualifications

• Associate degree or 5+ years of experience with industrial equipment required.
• Strong communication skills and troubleshooting abilities are essential.

Responsibilities

• Provide technical support and maintenance services at customer sites.
• Document all actions and expenses, including service reports and alterations.

Skills

Verbal Communication

Written Communication

Troubleshooting

Customer Service

Mechanical Drawing Interpretation

Electrical Drawing Interpretation

Multitasking

Organization

Education

Associate degree in Mechanical or Electrical Engineering Technology

5+ years of experience with industrial equipment

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SAP

CRM

AutoCAD

Job description

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Base pay range

$75,000.00/yr - $85,000.00/yr

Job details

Field Service Technician Need - West Coast

This Jobot Job is hosted by Andrew Atchison.

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $75,000 - $85,000 per year.

A Bit About Us

Founded over 50 years ago, the company specializes in crafting automation systems and engineering solutions. With a rich history of innovation and expertise, the company has curated an extensive range of products for material handling, drying, conveying, feeding, blending, size reduction, and heat exchangers.

Why join us?

Starting from day one within our team, we empower our employees to actively participate in driving results and fostering growth. Emphasizing teamwork, specialized training programs, hands-on learning, and support from colleagues, we aim to inspire them to enhance their skills, embrace accountability, and collectively achieve common objectives.

Benefits

• Benefits with $0 Deductible
• 401k Match
• Eligible for OT

Job Details

The Field Service Technician role involves extensive travel to various locations across multiple states. Responsibilities include providing technical support to customers on-site as the primary focus and via telephone/computer as a secondary method. Tasks encompass installation, demonstrations, qualification, troubleshooting, repair, and modification of equipment, leveraging expertise across multiple product lines. While primarily based at customer sites, occasional office-based duties involve phone support and administrative tasks like managing support cases, creating service reports, and documenting expenses.

Roles / Responsibilities

1. Execute startup, repair, and preventive maintenance services at customer sites.
2. Utilize troubleshooting techniques to identify and resolve issues during repairs, startups, and assessments.
3. Coordinate travel to and from job sites, occasionally including international locations.
4. Maintain thorough documentation of all actions and expenses, including service reports, expense reports, and product alterations.
5. Offer technical telephone support for customers, Sales, and fellow Field Service Technicians; conduct research to find solutions to problems.
6. Conduct training sessions for customers on equipment operation and maintenance at plant-floor level.
7. Uphold service ethics related to safety, demeanor, appearance, communication, and quality of work.

Qualifications

• Preferred Associate degree in Mechanical or Electrical Engineering Technology (or related field) or a minimum of five (5) years of experience with industrial equipment.
• Strong verbal and written communication skills.
• Ability to analyze and interpret mechanical and electrical drawings, as well as software code.
• Familiarity with microprocessor controls and programs.
• Excellent interpersonal skills and a commitment to delivering high-quality customer service.
• Proficient in organization, prioritization, and multitasking.
• Capable of assessing situations and responding in the customer's best interest.
• Proficiency in Microsoft Word, Excel, PowerPoint, SAP, CRM, and AutoCAD.

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Construction, Civil Engineering, and Industrial Machinery Manufacturing