Field Service Technician

Goodwill of Central and Northern Arizona; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Goodwill of Central and Northern Arizona is seeking an IT Technician to provide prompt, courteous support and hands-on maintenance across GCNA locations, including stores, career centers, distribution centers, and the Corporate Center.

Responsibilities include installing and maintaining hardware, software, and peripherals, updating asset records, and assisting with the retail POS system setup. Travel is required, with occasional overnight stays.

Qualifications

• High School Diploma, GED, or 2-4 years’ equivalent work experience as an IT Technician.
• 2-4 years of experience in troubleshooting and supporting PC software, hardware, peripherals and networks in a business environment.
• A+ Certification preferred or willing to obtain during first year of employment.
• ITIL Foundations certification preferred or willing to obtain during first year of employment.
• Intermediate use and troubleshooting skills of PC hardware and peripherals.
• Ability to collaborate and work effectively in partnership with others.
• Ability to use basic power tools such as a drill for equipment installation.
• Ability to multi task and work in a fast paced environment.
• Valid Arizona drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
• Must be able to obtain Arizona Fingerprint Clearance Card.

Responsibilities

• Provides prompt, courteous, and hands-on technical support services.
• Performs installation, maintenance, support, and repair of GCNA hardware, software, and peripherals at all GCNA locations.
• Maintains records and technical documentation for essential hardware and software equipment.
• Provides updates to location of company assets and equipment.
• Interacts with end users to understand problems and determine solutions.
• May be on-call after hours.
• Travels daily to GCNA locations to perform duties such as installing, repairing, and supporting the network, hardware and software.
• Travels to GCNA locations with possible overnight stays.
• Assists with setup, management and maintenance of the retail POS system.
• Supports network, hardware and software troubleshooting at the Corporate Center.

Skills

IT support

Troubleshooting

Network basics

Documentation

Communication

Driver's license

Education

High School Diploma or GED

A+ Certification

ITIL Foundations

Tools

POS systems

Job description

Provides prompt, courteous, and hands-on technical support services. Performs the installation, maintenance, support, and repair of all Goodwill of Central and Northern Arizona (GCNA) owned hardware, software, and peripherals at all GCNA locations, including stores, career centers, distribution centers, and within the Corporate Center as needed.

Essential Duties and Responsibilities:

• Assists with maintaining records and technical documentation for essential hardware and software equipment and its associated peripherals.
• Responsible for providing updates to location of company assets and equipment.
• Minimizes costs through efficient work and travel practices.
• Performs daily updates to open work orders with the latest troubleshooting and status information.
• Interacts with end users to understand problems and difficulties or to establish what their needs may be and determine solutions. Strong ability to effectively communicate and build relationships.
• May be required to be on-call after hours.
• Travels daily to various Goodwill locations to perform duties such as installing, repairing, performing maintenance and providing support of the network, hardware and software used out in the stores, career centers and distribution centers.
• Travel to various GCNA locations to perform duties, which may include overnight stays and extended hours.
• Assists with the setup, management and maintenance of the retail point of sale system and its associated peripherals.
• Assists with providing network, hardware and software trouble shooting and technical support at the Corporate Center, including installations, moves, adds or changes of workstations, printers, peripherals and configuration of networked devices.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma, GED, or 2-4 years’ equivalent work experience as an IT Technician.
• 2-4 years of experience in troubleshooting and supporting PC software, hardware, peripherals and networks in a business environment.
• A+ Certification preferred or willing to obtain during first year of employment.
• Information Technology Infrastructure Library (ITIL) Foundations certification preferred or willing to obtain during first year of employment.
• Intermediate use and troubleshooting skills of PC hardware and peripherals.
• Ability to collaborate and work effectively in partnership with others.
• Ability to use basic power tools such as a drill for equipment installation.
• Ability to multi task and work in a fast paced environment.
• Valid Arizona drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
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• Must be able to obtain Arizona Fingerprint Clearance Card.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.