Field Service Technician

INTERMOUNTAIN ELECTRONICS INC; Oregon; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

PTO (Paid Time Off)

Paid Holidays (10)

Medical and Dental Plans

Teladoc 24/7/365 Access to U.S. Board

Employee Assistance Program

Company Paid Life Insurance

Supplemental Vision, Life, STD & LTD

401K- Company match up to 6%

Health Savings Account (HSA) with up$

Job summary

INTERMOUNTAIN ELECTRONICS INC. is seeking a Remote - Field Service Technician (Electrical) to service the Eastern Region from a remote location, with potential nationwide travel.

Core duties include installation, repair, and testing of field equipment to meet customer and manufacturer specifications. The role requires a background in electrical/mechanical commissioning or assembly with 3+ years of field experience, plus strong problem-solving skills and the ability to work with customers and

Qualifications

• Electrical/Mechanical/Commissioning or Assembly background with 3+ years' experience and at least three years of field experience.
• Business experience: supplier agreements with general or subcontractors.
• Ability to read, analyze, and interpret technical manuals, purchase orders, and project part specifications; write reports and procedures.

Responsibilities

• Install, repair, and test field equipment per customer/manufacturer specifications and IE procedures.
• Diagnose and repair electrical/mechanical/controls equipment malfunctions and warranty repairs; use diagnostic tools and perform replacements as needed.
• Perform assembly/modifications and QA/QC issue resolution with IE plants, PMs, Engineers, and Quality teams.
• Occasional travel to support areas nationwide and possibly overseas; ensure proper receiving inspections with managers and customers.
• Adhere to safety regulations, document work clearly, and maintain IE tools and vehicles; respond promptly to client inquiries.

Skills

Field service experience

Electrical troubleshooting

Reading schematics

Education

Journeyman Electrician/ HVAC/Commissioning Certification

Job description

DescriptionIntermountain Electronics (IE) delivers dependable and effective critical power and process infrastructure and mission critical systems to virtually every industrial sector in North America. We provide custom-engineered, packaged equipment to industrial markets. We specialize in designing, manufacturing, automating and testing power distribution equipment for OEM, mission critical, oil and gas and mining industries.

Reporting directly to the National Service Manager, we are currently seeking a Remote - Field Service Technician (Electrical) for our Eastern Region and based remotely in Pittsburgh, Pennsylvania.

Why you will love working at IE:

You will love the challenge, interesting and varied work, and endless opportunities, but most importantly you will love working with a team of fun loving, driven, and generous go getters that take deep personal pride in being part of a family that is building the infrastructure that powers the world.

Job Description

Job Title: Field Service Technician

Core Schedule: Monday - Friday 7:00 am - 3:30 pm

Benefits:

• Competitive salary
• PTO (Paid Time Off)
• Paid Holidays (10)
• Medical and Dental Plans
• Teladoc 24/7/365 Access to U.S. Board Certified doctors
• Employee Assistance Program
• Company Paid Life Insurance
• Supplemental Vision, Life, STD & LTD Insurance
• 401K- Company match up to 6% of base salary.
• Health Savings Account (HSA) with available company match up to $2000 based on family size.
• Paid Parental Leave
• Company Vehicle Use

Technical Field Service function:

• - Installation, repair, and testing of field equipment, in accordance with customer's or manufacturer'sspecifications and company procedures.
• - Diagnose and repair electrical/mechanical/controls equipment malfunctions and warranty repairs. Use a varietyof diagnostic tools to identify problems, and implement necessary repairs including replacing faultycomponents, repairing wiring, and troubleshooting software issues.
• - Perform assembly/modifications and overall quality defect resolution on all IE products and equipment. Drivento resolve all QA/QC issues with full circle resolution with IE plants, PMs, Engineers, and Quality teams.
• - May occasionally travel to support areas throughout the country and possibly overseas.
• - Completion of receiving Inspections with internal Regional Managers, subcontractors, and customers to protectIE from unjustified warranty claims.
• - Assess Warranty claims and works Regional Manger to understand the validity of such claims with regards tocodes, specifications, and requirements.
• - Performs preventative maintenance programs for an assortment of electrical/mechanical equipment to ensureoptimal performance and prevent downtime as well as generating new revenue streams for field service team.
• - Ensures adherence to document processes for all work performed, including the nature of the problem, thesteps taken to resolve the problem, and the parts used in order to create professional service reports.
• - Response to client calls, emails and texts is a critical priority and should be responded to without hesitation.
• - Maintain, inspect, and care for IE tools, equipment, and vehicles, - tool inventory completed monthly, vehicleinspection bi-weekly and monthly expense reports all due to the RSM on time.
• - Adheres to all safety regulations and procedures onsite. This includes wearing personal protective equipmentwhen onsite, following lockout/tagout procedures, and working in a safe and hazard-free environment as well aspromoting and implementing and managing safety standards to employees and supporting networks.

Customer Relationship Management

• - Communicates effectively with customers and internal team to understand their needs and provide them with atimely solution. This includes explaining the nature of the problem, the estimated time to repair, and the cost ofthe repair.
• - Responds to customer inquiries and complaints and works to resolve issues in a timely and satisfactory manner.
• - Develops relationships with customers, commissioning agents and general contractors.

Team Development and Leadership/Mentoring

• - Adhere to all IE provided training, development and continued technicians products and services training toensure they are following IE best practices.
• - Mentor and per develop any technicians or sub-vendors requiring training or knowledge of IE products andequipment.
• - Continued education, development, and safety training programs.
• - Evaluate and approve safety programs and safety ratings for subcontractors.

Other Essential Duties

• - Maintains regular and consistent job attendance, comes to work and meetings on time.
• - Follows and complies with IE Core Values.
• - Follow and comply with IE safety program including following IE's Cardinal Safety Rules.
• - Must maintain a safe and clean work area at all times.

RequirementsQualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Electrical/Mechanical/Commissioning or Assembly background with 3+ years' experience and at least three years of fieldexperience; or equivalent combination of experience and education.

Business Experience:

Must have 1-2 years of business and contracting experience in a similar job position with emphasis on supplieragreements with general or subcontractors. Must be personable and be able to develop a professional relationship withsubcontractors and customer onsite supervisors.

Language Ability:

Ability to read, analyze, and interpret technical manuals, purchase orders, and project part specifications. Ability to writereports, business correspondence, and procedure manuals. Ability to effectively present information and respond toquestions from groups of managers, clients, customers, and the general public in a friendly and professional manner.

Math Ability:

Ability to calculate figures and amounts such as voltage drop, cable runs calcs, sqft, volume, OHMS law and battery runtime.

Customer Service Skills:

Ability to work effectively with multiple customers, subcontractors, and different personalities amongst a diverse set ofbackgrounds and cultivate strong working relationships. Ability to address customer issues and resolve problems in atimely manner.

Reasoning Ability:

Ability to solve practical problems with limited guidance, and deal with a variety of concrete variables in situationswhere only limited standardization exists. Ability to interpret a variety of instructions, diagrams and schematicsfurnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have strong PC skills, proficient in MS Office Word, Excel, and MSOutlook.

Certificates and Licenses:

Journeyman Electrician/ HVAC/Commissioning Certification or License from any state, Electrical Engineering or TechnicalDegree with similar field experience

Work Schedule:

Must be able to work a 40-hour work week and overtime as needed. Service calls may require night or weekend supportand coordination of team and resources for emergencies.

Location:

Must be based in or near Pittsburgh, Pennsylvania or willing to relocate there to service the region the most efficiently. Within one hour commute to Pittsburgh International Airport (PIT). Relocation Packages may be available if eligible.

Travel:

Travel is a required component of this position and will vary based on project locations, schedules, and business needs. When projects are available within the technician's local market, employees will be assigned to work locally whenever possible. When local projects are unavailable, technicians will be expected to travel to other project locations on a rotating schedule. A three-weeks-out, one-week-home rotation is common, although this is not a fixed schedule or guarantee. Travel assignments may occasionally require employees to be away for four consecutive weeks or longer depending on project demands, scheduling needs, or emergencies. For shorter assignments, technicians can generally expect to return home on weekends. However, extended assignments may require remaining out of town over weekends. IE understands the importance of work-life balance, and supervisors will work with employees to accommodate scheduling needs whenever possible while meeting project and customer requirements. Candidates must be willing and able to travel extensively, including overnight stays and extended assignments away from home, as required by the position.