Field Service Technician

Fidelity Manufacturing; Ocala (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Holidays and Sick Time

Career advancement and bonus

Fun Events!

Paid vacation days

401K

Learning and Development

Profit Sharing

Job summary

Fidelity Manufacturing is seeking a Field Service Technician who will provide on-site installation support, troubleshooting, and customer service for generator packages and enclosures at customer locations. The role requires strong mechanical aptitude, problem-solving, and professionalism while working in diverse field environments.

The Technician represents Fidelity Manufacturing on job sites, ensuring projects are completed safely, efficiently, and to company quality standards.

Qualifications

• High School Diploma or equivalent required.
• 3–5 years of related mechanical, fabrication, or installation experience preferred.
• Demonstrated effective verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience operating heavy equipment (lull, boom lifts, scissor lifts).
• Ability to work at elevated heights and travel extensively.

Responsibilities

• Provide on-site service, troubleshooting, and installation support at customer locations.
• Interpret customer requirements and resolve field-related challenges.
• Guide and coordinate with on-site technicians, contractors, and crane operators.
• Assist with rigging, positioning, and installation of generator packages and related components.
• Operate heavy equipment including forklifts, lull, boom lifts, and scissor lifts.
• Maintain professional appearance, organization, and cleanliness of service truck and equipment.
• Follow all OSHA regulations, site-specific safety requirements, and company policies.
• Communicate effectively with customers, supervisors, and internal departments regarding project status.
• Travel extensively as required to support customer needs.
• Maintain accurate documentation related to service activities.

Skills

Mechanical experience

Communication skills

Problem-solving

Safety compliance

Heavy equipment operation

Education

High School Diploma or equivalent

Tools

Lull

Boom lifts

Scissor lifts

Job description

Description

Field Service Technician

Location: Travel

Employee Perks

• As a team member at Fidelity Manufacturing, you'll enjoy:
• Medical, Dental and Vision Insurance
• Paid Holidays and Sick Time
• Career advancement and bonus opportunities
• Fun Events!
• Paid vacation days
• 401K
• Learning and Development
• Profit Sharing

Summary

The Field Service Technician is responsible for providing on-site installation support, troubleshooting, and customer service for generator packages and enclosures at customer locations. This role requires strong mechanical aptitude, problem-solving ability, and professionalism while working in diverse field environments. The Field Service Technician represents Fidelity Manufacturing on job sites and ensures projects are completed safely, efficiently, and to company quality standards.

Essential Functions

• Provide on-site service, troubleshooting, and installation support at customer locations.
• Interpret customer requirements and resolve field-related challenges.
• Guide and coordinate with on-site technicians, contractors, and crane operators.
• Assist with rigging, positioning, and installation of generator packages and related components.
• Operate heavy equipment including forklifts, lulls, boom lifts, and scissor lifts.
• Maintain professional appearance, organization, and cleanliness of service truck and equipment.
• Follow all OSHA regulations, site-specific safety requirements, and company policies.
• Communicate effectively with customers, supervisors, and internal departments regarding project status.
• Travel extensively as required to support customer needs.
• Maintain accurate documentation related to service activities.

Qualifications

• High School Diploma or equivalent required.
• Three (3) to five (5) years of related mechanical, fabrication, or installation experience preferred.
• Demonstrated effective verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience operating heavy equipment (lull, boom lifts, scissor lifts).
• Quality fabrication skills.
• Ability to work at elevated heights without fear.
• Ability to work flexible hours and extended travel assignments (up to 4 weeks at a time).
• Ability to apply common-sense understanding to carry out detailed written and oral instructions.
• Ability to pass pre-employment drug screening.
• Completion of required safety training prior to and during employment.

Physical Requirements

• Ability to lift, carry, push, pull, or maneuver materials weighing up to 50 pounds (occasionally more depending on task).
• Frequent standing, walking, bending, stooping, crouching, kneeling, and climbing.
• Ability to work at elevated heights using ladders or lift equipment.
• Ability to navigate uneven ground, ramps, platforms, and tight mechanical spaces.
• Repetitive use of hands, arms, and upper body for tool operation and equipment handling.
• Ability to work in environments with elevated noise levels while wearing PPE.

Working Conditions

This position is performed in both warehouse and customer job site environments. Work may include indoor and outdoor conditions with exposure to fluctuating temperatures, weather conditions, elevated noise levels, dust, airborne particles, fumes, and moving machinery within OSHA-permissible limits. Work may involve proximity to generators, tanks, crane operations, heavy equipment, and powered tools. OSHA-compliant safety training, PPE, and adherence to company safety procedures are required at all times. Extended travel, overnight stays, and varied work environments are expected based on customer service needs.