Field Service Technician

ETS-Lindgren GmbH; Northern (KY); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Doble Engineering seeks a Field Service Technician to provide on-site maintenance and technical support for high voltage test equipment at customer locations worldwide. You will troubleshoot malfunctions, conduct scheduled repairs, and document service visits with detailed reports.

The role is based at the Accident, MD office and reports to the Service Manager. Travel to domestic and international locations is required, with focus on calibration and preventative maintenance tasks.

Qualifications

• Associates Degree in electrical technology, electronics, or equivalent training.
• 0-1 years of experience in field service or related roles.
• Proficient in using oscilloscopes, multi-meters, and signal generators.

Responsibilities

• On-site analysis and repair of high voltage, high current test equipment.
• On-site calibration and preventive maintenance service.
• Prepare and deliver quotations for varying customer service requests.
• Maintain detailed service reports and logs of maintenance activity.
• Direct interaction with customers and coordination of scheduling.

Skills

Electrical testing

Troubleshooting

Customer communication

Travel readiness

Education

Associates Degree in electrical technology

Tools

Oscilloscope

Multi-meter

Signal generators

PLC

Job description

A Field Service Technician at Doble Engineering will provide maintenance and technical support for Doble equipment at customer locations, including domestic and international locations. This role identifies and troubleshoots malfunctions and will conduct scheduled repairs. This role will be required to develop detailed service reports to document service visits and troubleshooting actions and logs to track maintenance activity. This role will be based at our Accident, MD office and will report to the Service Manager.

ESSENTIAL JOB FUNCTIONS

• On-site analysis and repair of high voltage, high current test equipment with telephone/web-based assistance from Technician II and above. Troubleshoot system faults on relay, PLC, and microprocessor-controlled equipment with assistance. Remove and replace system components to accomplish repair. Modify Programmable Logic Controller programs under the direction of the assigned Automation Engineer. Operationally check equipment after repair for serviceability.
• On-site Calibration and Preventative Maintenance Service. Use voltage and current supplies, kilovoltmeters, multi-meters, potential transformers, current transformers, and other equipment to calibrate high voltage, high current test equipment. Perform preventative inspection and basic lubrication of equipment.
• Prepare and deliver quotations for varying customer service quote requests. Prepare quotations for stock parts and services.
• Telephone Support. Communicate with customers to attain information about system performance, repair request, and other customer needs. Document communications on appropriate systems for further action.
• Responsible for direct interaction with the customer.
• Communicate with customers to know equipment configuration, maintenance status and coordinate final scheduling.
• Replaces faulty stock components on delivered test equipment with approval of Technician II and above.
• Make modifications to systems after acceptance and with assistance from Service or Design Engineer.

QUALIFICATIONS

EDUCATION:

• Associates Degree in electrical technology, electronics, or equivalent training.

REQUIRED EXPERIENCE:

• 0-1 Years Experience
• Proper use of electrical test equipment to include oscilloscopes, multi-meters, and signal generators.
• Proficient in the use of Microsoft Word, Excel.
• Ability to professionally communicate with customers.

PREFERRED EXPERIENCE (Not Required):

• Experience with Programmable Logic Controllers.
• Experience with high voltage, high current test equipment
• Experience with Partial Discharge Systems.
• Familiar and comfortable with international travel.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to travel to world-wide locations; passport required.
• Ability to work independently.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.

Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.
Hourly Pay Range Minimum $20.78 - Midpoint $25.98

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Applicants must be authorized to work for any employer in the United Sates. Doble Engineering is unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.