Field Service Technician II

Doble Engineering; Town of Texas (WI); On-site; USD 34,825 - 43,532; Full time

Job summary

Doble Engineering is seeking a Field Service Technician II responsible for maintaining and supporting high voltage test equipment at customer locations, both domestically and internationally. This fully remote role requires strong technical skills and the ability to travel worldwide.

The ideal candidate will have an Associate's Degree in electrical technology, 1-3 years experience, and proficiency with test equipment and software. Competitive hourly pay is offered for this role, with a minimum of $25.28.

Qualifications

• 1 – 3 years of related experience.
• Proficient in the use of electrical test equipment.
• Comfortable with international travel.

Responsibilities

• Conduct independent analysis and repair of test equipment.
• Perform calibration and preventative maintenance services.
• Deliver on-site training and troubleshooting support.
• Prepare and deliver customer service quotations.
• Provide telephone support and customer communication.
• Coordinate with customers on equipment maintenance.
• Make decisions about faulty component replacements.

Skills

Ability to travel globally

Ability to communicate professionally

Education

Associates Degree in electrical technology or electronics

Tools

Oscilloscopes

Multi-meters

Signal generators

Microsoft Word

Excel

Job description

Job Summary

A Field Service Technician II at Doble Engineering will provide maintenance and technical support for Doble equipment at customer locations, including domestic and international locations. This role identifies and troubleshoots malfunctions and will conduct scheduled repairs. This role will be required to develop detailed service reports to document service visits and troubleshooting actions and logs to track maintenance activity. This fully remote role will report to the Service Manager.

Responsibilities

• Independent on-site analysis and repair of high voltage, high current test equipment. Troubleshoot system faults on relay, PLC, and microprocessor-controlled equipment. Remove and replace system components to accomplish repair. Modify Programmable Logic Controller programs under the direction of the assign Automation Engineer. Operationally check equipment after repair for serviceability.
• On-site Calibration and Preventative Maintenance Service. Use voltage and current supplies, kilovoltmeters, multi-meters, potential transformers, current transformers, and other equipment to calibrate high voltage, high current test equipment. Perform preventative inspection and basic lubrication of equipment.
• On-Site Training. Perform practical, on-the-equipment training. Answer questions pertaining to operation of equipment while testing customer’s test objects. Provide training certificates.
• Prepare and deliver quotations for varying customer service quote requests. Prepare cost analysis and quotations for custom parts and upgrade requests. Prepare quotations for stock parts and services.
• Telephone Support. Communicate with customers to assist with troubleshooting, repair, operation, and maintenance of high voltage, high current test equipment.
• Responsible for the direct interaction with the customer. They communicate with customers to know equipment configuration, maintenance status and coordinate final scheduling.
• Make decisions regarding the replacement of faulty stock components on delivered test equipment.
• Make modifications to system after acceptance from Service or Design Engineer.

Qualifications

Education

• Associates Degree in electrical technology, electronics, or equivalent training.

Required Experience

• 1 – 3 years of related experience
• Proper use of electrical test equipment to include oscilloscopes, multi-meters, and signal generators.
• Proficient in the use of Microsoft Word, Excel.
• Ability to professionally communicate with customers.

Preferred Experience (Not Required)

• Experience with Programmable Logic Controllers.
• Experience with high voltage, high current test equipment.
• Experience with Partial Discharge Systems.
• Familiar and comfortable with international travel; passport required.

Knowledge, Skills & Abilities

• Ability to travel to world-wide locations; passport required.
• Ability to work independently.

Physical Requirements

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.

Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.

Hourly Pay Range Minimum $25.28 - Midpoint $31.60

Equal Opportunity

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities. We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Applicants must be authorized to work for any employer in the United States. Doble Engineering is unable to sponsor or take over sponsorship of an employment visa at this time.