Field Service Technician

Elovate; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Elovate in Washington state is seeking a Field Service Technician to provide on-site maintenance for customers’ equipment. You will deploy, install and test devices, troubleshoot issues, and train customers to operate their hardware confidently.

This role requires traveling to client sites, performing regular maintenance visits, and collaborating with customer service and logistics teams. You will follow safety policies and respond promptly to service requests to ensure customers are satisfied

Qualifications

• Willing to learn equipment and answer customer questions.
• Install, diagnose, repair equipment and components.
• Excellent communication and customer service skills.
• Ability to travel to job sites and work irregular shifts.

Responsibilities

• Install equipment at customer sites and train users.
• Diagnose issues and repair or replace malfunctioning hardware.
• Travel to job sites and perform regular maintenance visits.
• Operate company vehicle and follow safety policies.
• Coordinate with customer service and logistics teams.

Skills

Install equipment

Diagnose problems

Repair hardware

Troubleshooting

Customer service

Time management

Team collaboration

Communication skills

Job description

## Field Service TechnicianApply: United States - Washington: Full time: Posted 6 Days Ago: R57674**Job Summary:**At Elovate, we pride ourselves on delivering above-and-beyond customer service. We are searching for a field service technician to provide on-site maintenance for our customers’ equipment. The field service technician will be in charge of deploying, installing and testing equipment, troubleshooting issues, making repairs, and teaching our customers how to operate their devices. Elovate is committed to serving both customers and employees in the best way possible. If you’re looking for a place to grow your career while providing impeccable service, we’d love to meet you.**Job Description:**Job Description**Objectives of this role*** Learn the ins and outs of our equipment to accurately answer questions and adequately serve customers* Provide customers with tools and training to successfully operate their equipment* Become an expert in identifying and diagnosing equipment issues* Work seamlessly and cohesively with customer service representatives, logistics coordinators, and other members of the team* Resolve all customer complaints and repair or replace malfunctioning equipment* Leave customers feeling satisfied and confident in their equipment at the end of each visit**Responsibilities*** Install equipment in customers’ homes or places of business and train customers to properly operate or service their new hardware* Work with field service representatives to thoroughly understand customer complaints and equipment issues before arriving on-site for maintenance* Travel to job sites to deploy equipment, troubleshoot issues, diagnose problems, and fix or replace equipment as needed* Provide regularly scheduled, ongoing equipment maintenance visits* Operate the company vehicle and provide schedule updates with tracking software* Follow company procedures and safety policies**Skills and qualifications*** Ability to install equipment, diagnose problems, and make repairs* Basic hardware and technology knowledge such as stripping wires, rewiring cables, working with modems, etc.* Strong time-management skills and an ability to stick to a tight schedule* Excellent problem-solving skills with a knack for troubleshooting technical issues* Ability to collaborate with others and work well on a team* Enthusiasm for providing excellent customer service* Excellent communication skills**Preferred qualifications*** Valid driver’s license* Customer service background* Experience performing on-site maintenance* Availability to work irregular shifts, including evenings and weekends**Worker Type:**Regular**Number of Openings Available:**0