Field Service Technician

Alkar-RapidPak, Inc.; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Alkar-RapidPak, Inc. is seeking a field service technician to perform on-site training, commissioning and maintenance of Alkar equipment at customer sites. You will troubleshoot, test and modify units from schematics and work with the Controls Department on PLC systems.

Frequent domestic and international travel is required. Applicants should have a two-year associate degree in industrial maintenance or related technical training and 3–4 years of field service experience in manufacturing

Qualifications

• Associate degree or technical training in industrial maintenance.
• 3-4 years troubleshooting manufacturing equipment.
• Experience with air balance, temperature control, or gas-fired equipment is helpful.

Responsibilities

• Services Alkar product lines and documents all service-related activities.
• Troubleshoot, test, modify and commission on-site equipment per schematics and plans.
• Assist Controls Department in modifying and servicing custom PLC control systems.
• Conduct on-site customer training including proper operational and equipment maintenance procedures.
• Prepare reports analyzing product failure trends and service issues.
• Download and configure programs for HMI and PLC systems; assign and update system IP addresses; configure VFD parameters.

Skills

Troubleshooting

Analytical thinking

Communication

Interpersonal skills

Education

Two-year associate degree in Industrial Maintenance or related technical training

Job description

General Summary:

Commissions and services Alkar product lines. Conducts on-site customer operational and maintenance equipment training and start-up.

Principal Accountabilities:

• Services Alkar product lines. Documents all service-related activities.
• Works from schematics, diagrams, written and verbal descriptions, layouts or detailed plans to perform testing, checkout modifications and troubleshooting on Alkar equipment.
• Assists Controls Department in modifying and servicing custom PLC control systems.
• Assists in developing methods or actions to remedy malfunctions for Alkar product lines.
• Conducts on-site customer training including proper operational and equipment maintenance procedures of equipment.
• Prepares reports for analysis of product failure trends and service issues.
• Download and configure programs for HMI and PLC systems
• Assign and update system IP addresses
• Configure VFD parameters within control programs
• Copy, package, and distribute programs to Alkar for implementation
• Performs additional assignments as requested by Service Manager.

Areas Supervised:

• None.

Scope Data (budget accountability, operating revenues, organizational unit responsibility, number of employees supervised, other pertinent numeric data):

• Interacts directly with customers.
• Services seven to eight different Alkar product lines.
• Carries out assignments that vary from semi-routine to complex in nature with minimal immediate supervision.

Description of physical working environment:

• Regularly works from a sitting or standing position while working on computers.
• When traveling may encounter working areas in both refrigerated and heated environments
• Ability to occasionally lift 50 pounds or more with proper assistance and/or rigging equipment.
• Extensive Domestic and International Travel is required

Requirements

Knowledge, Skills and Abilities Required:

• Two-year associate degree in Industrial Maintenance or related technical training.
• Minimum of three to four years trouble-shooting experience in manufacturing equipment including commissioning and field service experience.
• Good analytical and problem solving, verbal and written communication skills along with interpersonal skills to work effectively with customers.
• Previous experience with air balance, temperature control or commissioning of gas heated equipment is helpful.