Field Service Technician

Light & Wonder; North Dakota; On-site; USD 54,000 - 78,000; Full time

Job summary

Light & Wonder is seeking a Field Service Technician to maintain gaming products at customer locations across the region. You will install, configure, test, and troubleshoot equipment, ensuring safe operation and high-quality service.

The role requires travel to Williston, Dickinson, or Minot and adherence to safety protocols. The ideal candidate has electronics knowledge, a high school diploma, and the ability to read manuals.

Qualifications

• High School Diploma or equivalent.
• Technical or Military training is a plus.
• Ability to read and follow service manuals and bulletins.

Responsibilities

• Learn and understand L&W gaming products and operation.
• Safely use hand tools and keep equipment and vehicle in safe condition.
• Provide high quality field service to customers and complete service calls.
• Install, configure, and diagnose L&W products at customer locations.
• Troubleshoot to board or sub-assembly level using diagnostics and testing.
• Support installations, moves, and returns of equipment at customer sites.

Skills

Electronics basics

Reading service manuals

Networking basics

Microsoft Office

Education

High School Diploma

Technical/Military Training

Tools

Microsoft Office Suite

Job description

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

The person in this position is primarily responsible for maintaining Light & Wonder (L&W) products and equipment at customer locations. They will perform scheduled periodic maintenance and respond to assigned customer service calls. Under the supervision of the Field Service Supervisor or Lead Technicians they will also assist with Installing, programming, and troubleshooting of (L&W) products and equipment.

The ideal candidate will be located in Williston, Dickinson, or Minot

Essential Job Functions:

• Learn and understand L&W gaming products, including theory of operation, abnormal operation, basic troubleshooting, and repair.
• Safely use common hand tools including screw drivers, nut drivers, wrenches, pliers, wire cutters, hammers, center punches, drills, and multimeter. Ensure tools, equipment, and company vehicle are kept in a safe working condition.
• Apply safety training in the field and wear PPE safety equipment (steel toe shoes, hard hat, safety goggles, gloves, vests) where required.
• Provide high quality service to customers.
• Complete service calls and preventive maintenance on L&W equipment at customer locations as assigned.
• Install, set up, and configure L&W products and equipment at customer locations as assigned.
• Troubleshoot to the board or sub-assembly level using common-sense troubleshooting techniques, internal diagnostics, and functional testing.
• Support other technicians with scheduled installations, equipment moves, and equipment returns of L&W equipment at customer locations.
• Understand and use Service Max to manage customer tickets and submit questions to product support and parts orders.
• Keep and maintain company provided assets: phone, laptop, vehicle, and specialty tools.
• Keep and track parts inventory in assigned company vehicle.
• Review customer issues with management and product support.

Qualifications:

Training and/or Experience:

• Technical background, including a basic understanding of electronics and one year electrical/electronics experience is preferred.
• Prefer one to three years related experience and/or training or equivalent combination of education and experience.
• Must be old enough to enter casino customer locations.
• You must have a valid Driver’s license in the state you work in.
• Must be able to obtain a gaming license from various gaming agencies.

Education:

• High School Diploma or equivalent.
• Technical/Military Training Schools are a plus.

Knowledge, Skills, & Abilities:

• Ability to follow detailed written and verbal instructions.
• Ability to read and understand service manuals and technical bulletins including block diagrams and basic schematics.
• Basic mechanical assembly skills.
• Basic knowledge of electricity, electronics, and mechanics.
• Basic knowledge of computer networking and network topology.
• Working knowledge of Microsoft Office Suite.
• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.

Physical Requirements:

• Must be able to lift and carry 60 lbs.
• Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary.
• Ability to safely move large machines on an appropriate cart or dolly.

Work Conditions:

• This job entails frequent work in dimly lit, crowded, noisy conditions and around smokers.
• Must be able and willing to travel on short notice and work “on call”
• Must be able to work flexible shifts including nights, weekends, and holidays.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.