Field Service Technician

Home Depot; North Carolina; On-site; USD 48,000 - 64,000; Full time

Job summary

The Home Depot in Greensboro, NC is seeking a Field Service Technician to service and repair a range of industrial equipment at Home Depot locations and customer sites in the local area. You will diagnose issues, perform preventive maintenance, and document work using our technology platform.

The role requires strong communication, safety consciousness, and the ability to travel locally with occasional overnight travel.

Qualifications

• Must read mechanical, hydraulic, pneumatic or electrical schematics.
• Excellent written and verbal communication skills.
• Valid driver's license and ability to travel locally.
• At least 1 year of repair and preventive maintenance experience.
• Able to work independently and with cross-functional teams.
• Must reside within 15–20 miles of the target city.

Responsibilities

• Document all work performed and manage parts inventory.
• Perform preventive maintenance and repairs on industrial equipment.
• Communicate with customers and partners to ensure service quality.

Skills

Troubleshooting

Electrical repair

Mechanical repair

Schematic reading

Communication skills

Self-starter

Customer focus

Documentation

Tools

MS Office

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Candidates must reside within a 20-mile radius of Greensboro, NC

Schedule: Monday - Friday; 8:00am - 4:30pm

Position Purpose

The Field Service Technician is a skilled technician, adept at performing a full range of equipment repairs and maintaining a variety of industrial equipment found within Home Depot and external customers' retail locations and manufacturing facilities. Examples of equipment that they service may include, but is not limited to, paint shakers, carpet carousels, checkout stands, blind cutting machines, shopping carts, lifts, and more. This technician generally conducts maintenance and repairs in various locations within a reasonable radius of their home.

A Field Service Technician is also referred to as a Field Service Professional (FSP).

Includes Field Service Professional, Hybrid position (same HRIS Job Code) Basic and Complex repairs; combines MSP & FSP.

Key Responsibilities

• 30% Administrative and Communication - Utilize company technology platform to document all work performed on equipment, including labor and parts Accurately maintain, report and store parts inventory Complete and organize tech stock replenishment into company vehicle Proactively communicate with business partners and leaders regarding customer needs, parts and servicing of equipment to provide excellent customer service Effectively communicate with customers regarding service requested and provided.
• 10% Compliance and Safety - Perform all work and assignments in accordance with proper safety practices Adhere to all THD and Safety rules and regulations Use sound judgment to address and eliminate safety related issues. Comply with company safety, driving and vehicle standards Complete pre and post vehicle inspections
• 60% Repair and Maintenance - Diagnose, repair and perform preventive maintenance on industrial equipment both mechanically and electrically Perform proper inspections and testing of customer equipment aligned with preventive maintenance Be available and accessible by phone and tablet during work schedule in order to provide excellent customer service Perform other responsibilities and duties as required

Direct Manager/Direct Reports

This Position typically reports to Region Equipment Services Manager

This Position has 0 Direct Reports

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Working conditions are indoors and outdoors including exposure to extreme temperatures, working around fumes, oils and chemicals. Exposure to loud noises, tools and equipment. Periods of prolonged standing or walking.

Daily driving in local market/territory.

Limited overnight travel in select markets.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must have valid Drivers' License for your employment state
• At least 1 year of experience troubleshooting and repairing equipment and conducting preventive maintenance on industrial and commercial equipment
• Ability to read and interpret mechanical, hydraulic, pneumatic, or electrical schematics
• Versatile equipment maintenance repair skill set
• Ability to adhere to OSHA regulations including, but not limited to fall protection, lock-out tag-out procedures
• Must reside within 15-20 miles of the target city
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Good written and verbal communications skills
• Be a self-starter and have the ability to work independently driving customer satisfaction with a passion for equipment maintenance
• Ability to consistently and accurately document work performed

Preferred Qualifications

• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• 3 years of relevant work experience repairing and maintaining equipment
• Working knowledge of Microsoft Office Suite
• Have standard tools used in the craft.
• Working knowledge of handheld technology (smartphone, laptop, tablet)
• Ability to sit, stand and drive for extended periods of time. Lift 80 lbs. Climb 15+ ft
• Specific vision abilities required by this job include close vision