Mobile Service Technician - Charlotte, NC

The Home Depot; Charlotte (NC); On-site; USD 60,000 - 72,000; Full time

Job summary

The Home Depot is seeking a Mobile Service Technician to perform maintenance and repairs on light construction equipment at stores and customer sites within 20 miles of Charlotte, NC. You will inspect units, complete preventive maintenance, and log all work in our system.

You will travel to stores and sites, train store staff on operation and safety, and respond to service calls with a focus on safety and reliability. A DOT-compliant and safety‑minded candidate will thrive in this role.

Qualifications

• Minimum education: associate degree or equivalent.
• Must meet DOT medical certification requirements.
• Strong safety and customer-focused troubleshooting skills.

Responsibilities

• Maintain and repair light construction equipment at Home Depot stores or customer sites.
• Inspect equipment, document status, perform preventive maintenance, and complete work orders.
• Respond to service calls and order parts as needed.
• Train store associates and customers on operation and safety procedures.
• Document all work using company technology platform.

Skills

Safety compliance

DOT regulations

Customer service

Communication skills

Education

Associate's degree or equivalent

Tools

Microsoft Office

Handheld devices

Job description

Must reside within 20 miles of Charlotte, NC.

Schedule is Sunday – Thursday 8am-4:30pm.

Position Purpose

The Mobile Service Technician (MST) is responsible for maintenance and repairs on light construction equipment (skid steers, chippers, trenchers, mini‑excavators, etc.) at The Home Depot stores or customer job sites in the vicinity. The MST makes routine visits to each store to inspect all equipment, document the status of each unit, perform all required preventive maintenance, and complete work orders for maintenance and repairs. The position reports directly to the next‑level manager for their region.

Key Responsibilities

• 10% Communication – Trains Home Depot store associates and customers in the proper operation of the equipment and large equipment operating procedures. Adheres to all safety requirements particular to equipment including Federal Motor Carrier Safety Regulations.
• 40% Compliance: Safety & Department of Transportation – Maintains Mobile Elevated Work Platform (MEWP) certifications, accurate parts inventory in vehicle or shop location, accurate fleet inventory, and transfers equipment between locations. Maintains vehicle compliance to company, federal, and drivers standards of performance. Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the operation of the equipment.
• 50% Maintenance – Responsible for maintaining a fleet of rental equipment at a set of store locations or customer job sites, with a particular emphasis on preventive maintenance.
• Receives direction from their region in planning and aligning short‑term and long‑term goals.
• Makes routine store visits to perform inspections and preventive maintenance on all units at each store.
• Inspects equipment for rental readiness, safe operation, and store appearance standards.
• Performs minor repairs on equipment.
• Responds to service calls and orders parts needed for equipment maintenance and repairs.
• Utilizes company technology platform to document all work performed on equipment, including labor and parts.
• Assists with equipment deliveries and pick‑ups as required.
• Performs other tasks assigned by the leader.

Direct Manager / Direct Reports

• Position typically reports to Regional Field Operations Manager.
• Position has 0 direct reports.

Travel Requirements

• Typically requires overnight travel less than 10% of the time.

Physical Requirements

• Requires intermittent periods of continuous physical exertion such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort such as dust, fumes or odors.

Minimum Qualifications

• Must be twenty‑one years of age or older.
• Must be legally permitted to work in the United States.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must meet DOT medical certification requirements. Working conditions include significant physical demands such as lifting from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, and reaching and stretching. The environment will require repetitive hand, wrist, and arm movements. Occasionally, employees will be required to work at heights.

Preferred Qualifications

• Working knowledge of Microsoft Office Suite.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.
• 1 or more years of experience servicing construction equipment (preventative maintenance, troubleshooting, minor mechanical repairs).
• Light construction equipment maintenance knowledge and/or skills including small engines and hydraulics.
• Ability to read and understand technical repair and parts manuals for equipment, including mechanical, hydraulic, electrical, and other components.
• Experience, ability, and desire to provide superior customer service.
• Valid driver's license.
• Familiarity with inventory management.
• Working knowledge of handheld technology (smartphone, laptop, tablet).
• Ability to work effectively with different personality types and all levels of associates.
• Ability to work independently.
• Ability to operate in extreme outdoor working conditions.
• Ability to adapt to unforeseen circumstances, including weather, traffic, and others.
• Strong work ethic.

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of an associate's degree program or equivalent degree in a field of study related to the job.

Preferred Education

• No additional education.

Minimum Years Of Work Experience

• 3 years.

Preferred Years Of Work Experience

• No additional years of experience.

Minimum Leadership Experience

• None.

Preferred Leadership Experience

• None.

Certifications

• None.

Competencies

• Action Oriented
• Being Resilient
• Values Differences
• Communicates Effectively
• Customer Focus
• Manages Conflict
• Resourcefulness