Field Service Technician

Carl Zeiss Industrial Quality Solutions, LLC; North Carolina; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Vision

Dental 401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

Carl Zeiss Industrial Quality Solutions, LLC is seeking a Field Service Technician to support CT systems in the Charlotte, NC area. You will install, repair, troubleshoot and calibrate high-tech machines at customer sites, and collaborate with service and R&D teams, bringing hands-on engineering and field testing expertise.

Travel is extensive (90–100%), including international assignments as needed. The role demands strong problem-solving, customer service, and the ability to lift up to 75

Qualifications

• High School graduate; GED acceptable.
• AS/BS in Electronics or Industrial Mechanics; Military Technical School training is a plus.
• 4 years related experience in electromechanical environments.
• Capable of handling tools and basic electrical test equipment; valid driver license.
• Proficient with Microsoft Windows operating systems.

Responsibilities

• Install, repair, troubleshoot, service and calibrate CT machines at customer locations.
• Demonstrate customer service skills with passion and dedication.
• Learn new skills on CT machines using mechanical and electronic aptitude.
• Complete administrative paperwork accurately and on time.
• Travel 90–100% within the service area; participate in international travel as needed.

Skills

Customer service

Mechanical aptitude

Communication skills

MS Windows

Education

AS/BS in Electronics

Industrial Mechanics

Military Technical School training

Tools

Hand tools

Electrical test equipment

Job description

About Us

How many companies can say they’ve been in business for over 180 years?! Here at ZEISS, we certainly can! As one of the pioneers of science, ZEISS handles the everchanging environment of our fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and with over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location

This role requires you to live within the Charlotte, NC area. There is 90% travel associated with this role.

What’s the role?

As a Field Service Technician with our CT team you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Show case your skills and experience by process enhancements focused on installation and servicing of custom equipment. You will interact with customers and cross functional service groups that support and launch ZEISS products into the field. Additionally, you will aid the R&D team with engineering work in relation to design, build, and new system testing. This position will also support the production of systems during various stages of assembly and setup.

Sound Interesting?

Sound Interesting? Here’s what you’ll do:

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate your ability to learn new skills on high tech CT machines (Computed Tomography scan) utilizing mechanical and electronic aptitude.
• Perform necessary administrative paperwork in a complete and accurate manner.
• Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment.
• Travel requirement is 90-100% within the service area, including international travel as needed.
• Other duties as required.

Do you qualify?

Minimum, High School graduate, completed GED or equivalent. AS/BS in Electronics, Industrial Mechanics or training and experience from Military Technical School OR 4 years related experience is required.

Prior experience working with hand tools and basic electrical test equipment. Microsoft operating system knowledge is required.

Capable of unassisted physical lift of one article weighing up to 75 pounds. Able and willing to work minimum of 50 hours per work week. Regular + OT. Ability to work in an industrial production shop floor environment. Valid Driver License required. Excellent communication and customer service aptitude.

Nice to haves: Previous experience installing and troubleshooting industrial electronics, machines, or computer systems. Previous CT machine (Computed Tomography scan) installation and troubleshooting experience is preferred however not required.

Benefits

We have amazing benefits to support you as an employee at ZEISS!

• Medical Vision
• Dental 401k Matching
• Employee Assistance Programs
• Vacation and sick pay

The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme.

All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.