Field Service Technician

ABB Inc.; North Carolina; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid holidays

Employee discounts

Job summary

ABB Inc. is seeking a field service professional to install, troubleshoot, and repair critical power equipment across USA regions. You will work on-site with customers, deliver quality service, and ensure safety while meeting project goals.

The role requires extensive travel (about 75%), strong communication, and the ability to manage multiple tasks with urgency. ABB provides comprehensive benefits and a clear career path.

Qualifications

• Electrical degree or equivalent with relevant service experience.
• Ability to interact with different levels of the organization.
• Experience with MS Office and project management tools.

Responsibilities

• Install, troubleshoot, repair, and maintain critical power equipment.
• Deliver quality customer service and meet customer orders and expectations.
• Maintain safety and environmental practices on-site.

Skills

Strong communication

MS Office

MS Project

Test planning

Organizational skills

Team collaboration

Sense of urgency

Travel readiness

Education

Bachelors in Electrical Engineering or Electrical Engineering Technology

Associates in electrical technology

High School Diploma with military/work experience

Tools

MS Project

Excel

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Team Leader

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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Service Manager

At ABB, we are committed to pushing the boundaries of technology to drive performance, innovation, and sustainable progress. Our success is built on collaboration, innovation, and a shared passion for excellence.We are continuously looking for talented individuals to join our team, and this posting represents an evergreen opportunity-a role we regularly hire for to support our ongoing business needs.

Your role and responsibilities:

In this role, you will execute work to meet assigned objectives. Responsibility includes performing installation, troubleshooting, repair, and preventative maintenance on critical power and electrical distribution equipment.Each day, you will deliver quality customer service and execute service work as per customer orders and expectations.

The work model for the role is: #USA, Remote

You will be mainly accountable for:

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Be responsible for hands-on execution of projects, including startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery/Distribution equipment, including but not limited to: Transformers, Switchgear, OCBs, Circuit Breakers, busways, PDUs, UPS, ATS, PLCs, Relays, Power Management Controls systems, Low/Med Voltage, and High Voltage/Critical Power.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction.
• Proactively detect potential equipment failures and recommend corrective actions.
• Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.

Qualifications for the role:

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1 year experience servicing critical power equipmentORAssociates Degree in electrical technology with 3+ years' experience servicing critical power equipmentORHigh School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Collaborates well with others.
• Works with a sense of urgency and ownership; until the job is complete!
• Ability and willingness to travel approximately 75% as required. Ability and willingness to possess and maintain a valid passport and driver's license.

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more informationregardingyour (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

Whilebase pay is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between$32.90and$47.12per hour.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go toMyBenefitsABB.comand click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR aHigh DeductibleHealth Plan (with a Health Savings Account) called theHigh DeductiblePlan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to26 weeks- Company paid

• Long Term Disability - 60% ofpay- Company paid.Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave - up to6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays.

At ABB, we welcome people from all backgrounds and believe that diverse perspectives help us build a cleaner, smarter future.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?