Senior Field Service Technician

ABB Inc.; Washington; Remote; USD 69,000 - 110,000; Full time

Benefits offered by this job

401k Savings Plan

Life Insurance

Short Term Disability

Long Term Disability

Parental Leave

Job summary

ABB is seeking an experienced Field Service Technician to support ABB Smart Power in the US, with remote work options. You will perform on‑site field service, install and maintain critical power equipment, and coach technicians while identifying improvements and new opportunities. Strong communication and organizational skills are essential, along with U.S.

work authorization. The role emphasizes safety, customer relationships, and the ability to own tasks from start to finish in a fast‑paced

Qualifications

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 4+ years servicing critical power equipment, or an Associate Degree with 6+ years, or high school diploma with extensive related experience.
• Strong communication, collaboration, and organizational abilities for cross‑functional work.
• Proficiency in MS Office; capable of using MS Project/Excel for planning and reporting.
• Ability to write test plans and reports, manage time, and own tasks from start to finish.
• Authorization to work in the United States is required.

Responsibilities

• On‑site with customers to identify opportunities for operational improvement and resolve issues.
• Perform field service tasks, troubleshooting within certified areas.
• Install, commission, maintain, repair, retrofit, upgrade, and replace equipment.
• Support certification and coach technicians; provide training when needed.
• Prepare material lists and ensure parts meet quality standards.
• Identify potential failures and recommend corrective actions.
• Foster customer relationships and identify new sales opportunities.
• Suggest product and process improvements to management.
• Follow safety protocols and maintain safe practices.

Skills

Electrical Engineering

Electrical technology

Communication skills

Organizational skills

Problem solving

Leadership potential

Work authorization (US)

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Electrical Engineering Technology

Associate Degree in electrical technology

High School Diploma/GED with 8+ years' experience

Tools

MS Project

Excel

Microsoft Office

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

US Talent Acquisition Team Lead

At ABB, we are committed to pushing the boundaries of technology to drive performance, innovation, and sustainable progress. Our success is built on collaboration, innovation, and a shared passion for excellence. We are continuously looking for talented individuals to join our team, and this posting represents an evergreen opportunity-a role we regularly hire for to support our ongoing business needs.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy‑efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO2 emissions.

The work model for the role is: #USA, Remote

Your role and responsibilities:

• Work on-site with customers to identify opportunities for operational improvement
  and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting
  on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions,
  upgrades, retrofits, end-of-life services, and replacements.
• Support the certification process of Associate Field Service Technicians and Field
  Service Technicians. Coach technicians and supervise complex site activities. Act as trainers when needed, for team members and customers.
• Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. Proactively identify potential equipment failures and recommend corrective actions.
• Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents.

Qualifications for the role:

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology
  with 4+ years' experience servicing critical power equipment OR Associates Degree
  in electrical technology with 6+ years' experience in servicing critical power
  equipment OR High School Diploma/GED and equivalent work and/or military
  experience (8+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate (written and verbal) information
  to varying levels within the organization. Collaborates well with others.
• Advanced level of ability to use Microsoft Office products. Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Works with a sense of urgency and ownership; until the job is complete!
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affiantive Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affiantive Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.

ABB Benefit Summary for eligible US employees

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?