Field Service Technician

ZipRecruiter; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Field Service Technician skilled in firestopping, doors, and dampers. The role involves inspecting and repairing safety barriers, documenting compliance, and providing exceptional customer service. Candidates should have experience in firestop inspection and drywall repair, with a strong focus on communication and customer relations. This position may require extensive travel and offers a balanced work schedule with comprehensive benefits.

Benefits

Medical, Dental, and Vision coverage

401(k)/Roth with company match

Paid Time Off

Qualifications

• At least 1 year of firestop inspection, repair, and installation experience.
• Experience in drywall repair and installation.

Responsibilities

• Inspect & repair fire/smoke barriers per NFPA/IBC/UL requirements.
• Document inspection and repair results using electronic reporting systems.
• Provide excellent customer service.

Skills

Communication

Customer Service

Attention to Detail

Self-Motivated

Education

High School Diploma

Tools

Microsoft Office

iOS Products

Job description

Job Description

Field Service Technician

Job Summary:

This is a combined job description for a Field Service Technician cross-trained in all scopes: firestopping, doors, and dampers.

Duties/Responsibilities:

Firestopping

• Inspect & repair fire/smoke barriers per NFPA/IBC/UL requirements.
• Read and interpret blueprints and life safety drawings.
• Document inspection and repair results using electronic reporting systems on a tablet.
• Provide detailed documentation for code compliance.
• Record specifications for materials needed for repairs.
• Perform routine maintenance and repairs on electrical, HVAC, and plumbing components.
• Install access doors in rated assemblies.
• Hang & repair drywall and install/repair wall assemblies (metal framing, gypsum, masonry).
• Load/unload project materials and equipment.
• Prepare surfaces and materials for application.
• Use hand tools (hammers, knives, chisels, pliers, screwdrivers, saws, drills, etc.).
• Maintain tools and equipment properly.
• Follow safety and infection control guidelines.
• Keep the job site clean.
• Communicate professionally and promptly with customers and staff.
• Provide excellent customer service.
• Work independently and as part of a team.
• Attend training sessions as required.
• Support other service lines as needed.
• Willingness to travel extensively.

Dampers

• Inspect fire dampers per NFPA 80 standards.
• Complete Remedi8’s training for Fire Damper Inspection per TMP-001 manual and ISO 17020:2012 standards.
• Document findings for customer compliance reporting.
• Maintain professional communication with customers and management.
• Perform other duties supporting this service line.

Doors

• Inspect fire-rated and smoke doors per NFPA 80.
• Complete Remedi8’s training for Fire Door Inspection per ISO 17020:2012 standards.
• Provide accurate reports for code compliance.
• Communicate effectively with customers before and after projects.
• Perform minor repairs on door hardware and frames to meet code.
• Repair holes, shim to correct clearances, and install hardware.
• Plan door replacements efficiently.
• Document repairs and order hardware as needed.
• Follow safety and infection control protocols.
• Support other service lines as required.

Requirements and Experience:

Firestop

• At least 1 year of firestop inspection, repair, and installation experience.
• Experience in drywall repair and installation.
• Fire caulking experience.
• Excellent communication and interpersonal skills.
• Understanding of iOS products and electronic reporting.
• Knowledge of life safety plans and NFPA standards.
• Hilti and STI certifications preferred but not required.

Dampers

• Ability to review inspection reports and approve for clients.
• Ability to read and follow Life Safety Plans (LSPs).
• Knowledge of tools, maintenance, and calibration.
• Ability to follow inspection procedures and document deficiencies.
• Customer service experience.
• Self-motivated and efficient work ethic.
• Good record-keeping skills.
• Strong verbal and written communication skills.
• Proficient with smartphones, tablets, and Microsoft Office.

Doors

• Proficiency with reporting tools and software.
• Ability to troubleshoot on-site emergencies.
• Understanding of LSPs and self-directed work.
• High attention to detail.
• Knowledge of tools and calibration equipment.
• Experience in customer service.
• Knowledge of Word, Outlook, Excel.
• Self-starter with good listening skills and ability to meet deadlines.
• Excellent communication skills.
• Good record-keeping of repair work.

Physical Requirements:

• Ability to stand, walk, sit, handle objects, reach, climb stairs, balance, stoop, kneel, crouch, crawl, talk, hear, twist, bend, and reach.
• Work in confined spaces and on ladders for extended periods.
• Lift up to 50 pounds occasionally.
• Extended hours, including evenings, nights, and weekends, may be required.

Additional Requirements:

• Must be 21 years or older.
• Valid driver’s license required.
• Ability to travel up to 100% depending on market needs.

Perks and Benefits:

• Medical, Dental, and Vision coverage.
• 401(k)/Roth with company match.
• Paid Time Off, holidays, and balanced work schedule.

EEO statement included.