Field Service Technician

CAD BLU; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated 3D Printing Field Service Technician to ensure the operational excellence of cutting-edge 3D printers at customer sites. This role involves providing technical support, performing installations, and conducting preventative maintenance in diverse environments, including corporate and educational settings. The ideal candidate will have a strong background in mechanical and electrical systems, excellent customer service skills, and the ability to work independently. Join a stable company with a competitive benefits package and be part of a team that embraces innovation and growth.

Benefits

Health Insurance

401k

Competitive Benefits Package

Stable Company Environment

Qualifications

• 3-5 years of experience in electrical, mechanical, or technical roles.
• Ability to read electrical schematics and mechanical drawings.

Responsibilities

• Ensure optimal performance of 3D printing systems at customer sites.
• Perform installation, maintenance, and repairs on equipment.

Skills

Customer Service

Problem Solving

Mechanical Skills

Electrical Skills

Communication Skills

Education

AA Degree or Technical Diploma

BS in Engineering Field (Preferred)

Tools

Remote Support Tools

Microsoft Office

Job description

2 months ago Be among the first 25 applicants

We are currently seeking a responsible, professional and experienced 3D Printing Field Service Technician.

The 3D Printing Field Service Technician ensures optimum operational performance for hardware related to 3D Printers installed at the customers’ site. They deliver technical service to customers including installation, relocation, repair and preventative maintenance. This person will provide technical and operational support of 3D printing equipment and systems located within the following types of environments: business/corporate, educational and military specifically.

Responsibilities

• Ensure optimum operational performance for systems installed at the customer’s site
• Optimize system performance to minimize equipment downtime and ensure maximum overall customer satisfaction
• Be dispatched and directed by their supervisor with a primary function of repairing customer’s equipment
• Frequent travel to perform onsite equipment installs, maintenance, and upgrades
• Familiarize customer with product usage and care
• Availability for occasional off-hours calls and work
• Read and interpret documents such as safety rules, operating and maintenance instructions, wiring diagrams, flowcharts, and procedure manuals
• Write routine reports and correspondence
• Education & Training Requirements:
  
  

AA degree, two-year diploma from a technical school or military rating such as Naval ET, FC or FT required

3-5 years of related electrical, mechanical &/or technical experience.

BS In Engineering Field Preferred But Not Required

Solid knowledge of remote support tools, TCP/IP

protocol and computer science

Solid skills in Microsoft Office and strong

troubleshooting skills with mechanical/electrical systems.

Requirements

• Must have hands-on approach
• Ability to read electrical schematic and mechanical drawings
• Strong customer service experience required
• Skills in organization, problem solving, and customer relations
• Basic interpersonal and communication skills in the business environment and a commitment to professionally represent company with its customers
• Ability to speak effectively before customers and act in an advisory capacity
• Working effectively and efficiently under tight deadlines
• Ability to work at customer locations independently with minimal support
• Must have a driver’s license
  
  

Benefits

Excellent employee environment with a competitive benefits package including:

Salary commensurate with experience

Great Benefits package including Health Insurance + 401k

Stable company with growing revenue

Work with cutting edge technologies in many spaces

EEO/AA/V/D/M/F/SO

Job Type: Full-time

Experience

Service Technician: 2 years (Required)

Work Authorization

United States (Required)

We are an equal opportunity employer. We consider all applicants for all positions without regard to race, creed, color, religion, gender, national origin, age, disability, sexual orientation, marital status, status with regard public assistance, veteran status, or membership in any other legally protected class.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Engineering, and Engineering

• Industries

  Computer Hardware Manufacturing, Software Development, and Computer Networking Products

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