Field Service Technician

Trinity Door Systems; New Springfield (OH); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with company match

Bonuses

Company vehicle

Job summary

Trinity Door Systems in New Springfield, OH is seeking an Automatic Door Field Tech. This role blends hands-on repair with customer interaction as you troubleshoot, diagnose, and repair commercial door systems across our service area.

Expect 50-60+ hours weekly, on-call rotations, training, and opportunities to install new door systems. You will work with hand and power tools, document work, upsell parts, and provide technical support to customers.

Qualifications

• 3-5+ years experience in mechanical and electrical repair.
• Proficiency in using hand and power tools.
• Strong troubleshooting and communication skills.

Responsibilities

• Troubleshoot, diagnose and repair automatic door systems at customer sites.
• Sell parts and document service work via paperwork.
• Provide technical support and customer education, turning issues into satisfaction.
• Install new door systems when required and handle on-call emergency calls.

Skills

Mechanical repair

Electrical repair

Troubleshooting

Communication

Professional appearance

Hand and power tools

Tools

Hand and power tools

Job description

AUTOMATIC DOOR FIELD TECH: A CAREER FOR THOSE WITH BRAINS AND BRAWN

Like to get your hands dirty at work, but still like to be spruced and looking professional in appearance? Enjoy lifting heavy junk, climbing ladders, and using tools, but still want to interact with customers with the finesse of a salesman? Get the best of blue collar and white collar work as an automatic door field service technician!

WHAT DOES AN AUTOMATIC DOOR TECH DO?

A typical day begins at our shop with a caffeine jolt, a restock of service vehicles, and assignment of daily service calls. Technicians then travel to 4-6 customer locations within our service area where they troubleshoot, diagnose, and make repairs. This involves selling parts, filling out paperwork to document the superb work being performed, and helpfully answering customer questions, providing technical support/customer education, and converting any grumpy customers into happy ones. Additional calls along a route may be added if they come in, so be prepared to call an audible. A day ends by driving directly home from your last call and putting your feet up. Also we don't just handle the old and broken, but we do shiny new doors too! Our door techs can have the fun of installing those new door systems as well. Variety is the spice of life for an automatic door tech.

WHAT ARE THE JOB DEMANDS?

• Physical Rigor – lift 100lbs
• Intellectual Astuteness
• Social Adeptness
• Clean Driving Record
• Clean Background Check
• Clean Drug Test - this includes THC too!
• Must be able to work on-call emergency service rotation

WHAT QUALITIES DO I NEED TO MEET THOSE DEMANDS?

• Adapt to ever changing field schedule and environment; able to endure outdoor elements
• Discipline in procedures for safety, quality, and efficiency
• Attentive in all aspects of workmanship; includes repairs and documentation of work performed
• Consideration and courteousness to all persons encountered in the work day
• Helpful and responsive disposition
• Aptitude for troubleshooting
• Competence in mechanical and electrical repair, 3-5+ years experience
• Proficiency in the use of hand and power tools
• Stamina to work fluctuating and long hours based on daily call schedule Mon-Fri
• Resourcefulness to find answers for equipment or applications you have not seen before
• Incredible communication that it timely and detailed
• Professional appearance

WHAT DO YOU GET OUT OF IT?

Satisfaction of doing an awesome job while you solve a customer’s problem. A good night’s sleep after working your butt off for a decent paycheck while opening doors to make the community more accessible. A chance to grow personally and professionally with a career at a company that offers a road to the future, not just a dead end. Work with company and co-workers who value quality and accountability in their performance.

THE DEETS:

• This is a full time gig, with 50-60+ hours a week.
• We pay pretty darn good, and there are bonuses.
• We have got that health insurance thing covered.
• We have that retirement deal with matching to combat that Peter Pan complex.
• We pay you to get lost a week or two out of the year….and on holidays too.
• We give you a set of wheels and duds to get the job done. BYO tools.
• We pass out some hi-tech gadgets for communicating.

THE FINE PRINT:

This position begins with a 30-day trial, followed by an evaluation to determine suitability for permanent position. Employees who remain past the 30-day trial are required to sign a confidentiality and non-compete agreement. Starting pay is commensurate with experience $19-22/hr. $23 after training with $25-32/hr. after apprenticeship based on performance. Lots of room to grow at this company if you make a career here!

Trinity Door Systems proudly maintains a drug and alcohol free workplace.