Automatic Door Service Technician

Overhead Door Corporation; Springfield (MA); On-site; USD 41,000 - 62,000; Full time

Job summary

Overhead Door Corporation seeks an Automatic Door Service Technician for Springfield, MA. The role involves mobile, field-service duties across an assigned territory, diagnosing issues, performing repairs, and conducting preventive maintenance on automatic door systems.

You will build strong customer relationships through technical expertise and professional service, ensuring equipment operates safely and efficiently in varied environments.

Qualifications

• High school diploma or GED required.
• Minimum 2 years' experience in automatic door industry.
• Mechanical and electrical skills required.
• Troubleshooting skills required.
• Valid driver’s license and AAADM certification required.

Responsibilities

• Perform maintenance on automatic doors, entrance doors, handles and closers.
• Diagnose faults and determine cause of malfunction.
• Coordinate with dispatch and other departments.
• Use hand and power tools per OSHA standards.

Skills

Mechanical skills

Electrical skills

Troubleshooting

Reading/writing

Education

High school diploma or GED

AAADM certification (ANSI 156.10/156.19)

Valid driver’s license

Job description

Job Description

Automatic Door Service Technician – $30–$45/hr – Springfield, MA

We are looking for a skilled and motivated Automatic Door Service Technician to support our customers throughout an assigned territory. This mobile, field-service position requires regular travel to customer sites to diagnose issues, perform repairs, and complete preventive maintenance on automatic door systems.

Throughout your service territory, you will work closely with customers to provide reliable solutions and exceptional service, building strong relationships through technical expertise, professionalism, and a commitment to quality. The successful candidate will take pride in delivering outstanding customer experiences while ensuring equipment operates safely and efficiently.

Responsibilities

• Perform maintenance efficiently and effectively on door equipment including automatic doors, entrance doors, handles and closers.
• Diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction.
• Work with dispatch team and other departments
• Use hand and power tools in compliance with OSHA standards.
• Completes work orders on computer-based documents according to established procedures
• Project a positive image when interacting customers, employees and management in a cooperative, supportive and courteous manner.
• Communicate and work with the parts and sales departments to ensure the customer’s needs are being met; immediately report any potential customer issues that need to be addressed and communicate in a positive and courteous manner with our customers.
• Travel throughout coverage area during workday.
• Drive safely and efficiently from point to point in service area.
• Proactively support our safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices on site, in the warehouse and office.
• Performs work in a variety of customer environments including exposure to elements and in-climate weather.
• All other duties assigned.

Qualifications

EDUCATION and/or EXPERIENCE

• A minimum of a high school diploma or general education degree (GED) is required.
• Minimum 2 years’ experience in the automatic door industry required
• Mechanical and electrical skills required
• Troubleshooting skills required

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate basic math and read a tape measure

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver’s license and AAADM certification on ANSI 156.10 and 156.19 standards.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 150 pounds. A team lift is required for anything 50 pounds and more. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Must be capable of working at heights to service doors and operators using ladders

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in many different environments including hospitals, pharmaceuticals facilities, business offices and retail locations and is regularly exposed to moving mechanical parts and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold, extreme heat, risk of electrical shock, and vibration.

We are an Equal Opportunity Employer and do not discriminate against applicants or employees based on any protected characteristic under federal, state, or local laws. Reasonable accommodations are available upon request.

About The Team

Your expert partner for pedestrian door service and installation, our company was built on quality products and long-term customer partnerships. Our certified AAADM inspectors have over 50 years of product knowledge and service and repair all makes and models of automatic doors and windows from all manufactures. 24/7 service is available to meet your after hour needs in our designated and expanding coverage areas in North Carolina Central and Eastern Pennsylvania, Virginia, West Virginia, Maryland, New Jersey, Louisiana, Texas. We also have operations in Canada through our Horton Automatics of Ontario servicing greater Toronto, the Ottawa Valley and Southern Ontario.