Field Service Technician

Fitz's Fish Ponds; New Jersey; On-site; USD 80,000 - 100,000; Full time

Job summary

Fitz's Fish Ponds is seeking a Field Service Technician to provide outstanding service by performing maintenance on pond systems and addressing client concerns. The ideal candidate will have a solid background in technical services, strong customer service skills, and enjoy working outdoors. This full-time position offers competitive pay and the opportunity for career growth within a dynamic team.

Benefits

401k and company match

Dental Insurance

Medical Insurance

Vision Insurance

Employee company discount

High-growth and promotion opportunities

Qualifications

• 2+ years of experience in Technical Service or Landscaping.
• Basic computer skills for field submissions.
• Valid driver's license and satisfactory motor vehicle record.

Responsibilities

• Perform scheduled pond and equipment maintenance.
• Address customer concerns during visits.
• Document interactions and create invoices in the field.

Skills

Technical Service skills

Customer service

Detail-oriented

Problem-solving

Education

High School Diploma or GED equivalent

Job description

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Company Overview

Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team!

Company Overview

Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team!

Position Summary

As the Field Service Technician, you are responsible for providing exceptional service to clients by performing scheduled pond and equipment maintenance, resolving technical issues, and enhancing the overall customer experience. This role involves hands-on work with pond systems, including filtration, pump, aeration, and plumbing systems, while maintaining a professional, customer-focused approach. This role requires a detail-oriented, proactive individual with strong technical and customer service skills to ensure each service call exceeds customer expectations.

Responsibilities

• Complete daily scheduled service appointments promptly and efficiently
• Address customer concerns and questions regarding their pond, equipment, and fish during on-site visits
• Recommend additional products and services to enhance the customer’s enjoyment and care of their pond
• Document customer interactions and follow-up actions on the same day as service appointments, creating invoices in the field using a company-provided tablet
• Install, troubleshoot, and resolve issues with pond systems, including various filtration, pump, aeration systems, and plumbing lines
• Maintain cleanliness and organization of the company vehicle
• Manage and track vehicle inventory to ensure all necessary tools and materials are available
• Prepare for service appointments at least three days in advance, ensuring all required resources are ready
• Maintain open communication with the Service Department to address scheduling, inventory, and job-related questions
• Collaborate with the Senior Field Technician for technical guidance and support on pond-related issues
• Support overall warehouse upkeep, playing a crucial role in completing building projects, plumbing tasks, and other maintenance duties within the warehouse
• Perform any other duties and responsibilities as needed
  
  

Qualifications

• 2+ years of experience in the Technical Service industry or Landscaping industry
• Basic computer skills, with the ability to navigate an iPad or similar device in the field for submission of customer information - Required
• High School Diploma or GED equivalent - Required
• Capability to lift between 30 to 60 lbs, that include bending, continuous lifting, lowering, and carrying items - Required
• Ability to work outdoors in challenging weather conditions, such as heat, cold, and rain, for parts of the job - Required
• Familiarity with ponds, aquariums, aquatic plants or fish - a plus!
• Valid driver's license and satisfactory motor vehicle record - Required
• Available for varied weekly shifts including weekends, holidays, and high peak seasons (From March to August) - Required
• Demonstrated record of punctuality and attendance, ensuring a positive and professional demeanor. Highly organized, detail-oriented, friendly, and focused on safety and procedures with the ability to carry out job responsibilities in a high-volume, fast-paced setting
• Bilingual (Spanish) ability - a plus!
  
  

Benefits

• Full-Time, Permanent position
• 401k and company match
• Dental Insurance
• Medical Insurance
• Vision Insurance
• Employee company discount
• High-growth and promotion opportunities!
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Internet Publishing

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