Field Service Technician

NOV; New Iberia (LA); On-site; USD 50,000 - 110,000; Full time

Job summary

A leading company in the oil and gas industry is seeking a Field Service Technician to support offshore drilling equipment. The role involves traveling to customer sites for inspections, installations, and repairs, while ensuring compliance with safety regulations. Candidates should have mechanical experience, technical troubleshooting skills, and a strong customer focus. The position offers competitive benefits, including a 401(k) plan and medical coverage from the first day of hire.

Benefits

401(k) Retirement Plan

Competitive Medical Plans

FREE Preventative Medical and Dental Care

FREE Basic Life and AD&D Insurance

3 Weeks Paid Vacation

Up to 11 Paid Holidays

Qualifications

• Minimum 3 years’ mechanical experience required.
• Experience with Subsea Drilling Riser required.
• Ability to read and interpret hydraulic schematics required.

Responsibilities

• Travel to customer sites to inspect, install, and repair NOV products.
• Perform field upgrades of software and hardware.
• Complete and submit field service documentation in a timely manner.

Skills

Mechanical

Technical Troubleshooting

Problem Solving

Customer Interaction

Education

High School Diploma

GED

Tools

Machinist Inspection Tools

Microsoft Office

Job description

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• Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated, and how problems are resolved in a timely manner.
• Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.
• Perform field upgrades of software and hardware and train customers on how to properly operate the system.
• Communicate field failures and feedback reports to the appropriate departments.
• Collaborate with engineering, sales, and internal service teams to provide a seamless customer experience.
• Represent the company with professionalism and maintain a strong customer focus at all times.
• Complete and submit field service documentation in a timely manner.
• Comply with all NOV Company and HSE policies and procedures.
• Maintain a clean and organized work area; utilize safe work habits.
• Perform other work-related tasks as assigned.
  
  

Primary Responsibilities

JOB DESCRIPTION

• Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated, and how problems are resolved in a timely manner.
• Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.
• Perform field upgrades of software and hardware and train customers on how to properly operate the system.
• Communicate field failures and feedback reports to the appropriate departments.
• Collaborate with engineering, sales, and internal service teams to provide a seamless customer experience.
• Represent the company with professionalism and maintain a strong customer focus at all times.
• Complete and submit field service documentation in a timely manner.
• Comply with all NOV Company and HSE policies and procedures.
• Maintain a clean and organized work area; utilize safe work habits.
• Perform other work-related tasks as assigned.
  
  

Facility/Group Specific Responsibilities

• Install, commission, troubleshoot, inspect, and repair drilling equipment.
• Provide training to other NOV Field Service Technicians.
• Provide accurate and timely reports to appropriate personnel regarding work progress and output.
• Lead a group of Field Service Technicians for the duration of a project.
  
  

Education & Experience Qualifications

• Must possess a high school diploma, GED, or equivalent combination of education and experience.
• Minimum 3 years’ mechanical experience required.
• Minimum 3 years’ experience with use of machinist inspection tools (micrometers, calipers, etc.).
• Offshore experience required.
• Ability to read and interpret hydraulic schematics and basic electrical drawings required.
• Working knowledge of NDE inspection methods (Penetrant testing, Magnetic Particle Testing, Ultrasonic Testing, and Phased Array Ultrasonic Testing) required.
• Experience with Subsea Drilling Riser required.
• Microsoft Office knowledge is required (specifically Excel/Word).
  
  

Job Requirements

• Ability to pass a drug screen & background check.
• Must possess a valid driver’s license.
• Must be willing & able to work a 24-7 on-call schedule as needed.
• Must be able to secure a TWIC Card and US Passport.
• Offshore travel required (domestic and international).
• Must be able to pass offshore safety classes including, but not limited to offshore water survival (HUET), firefighting, and basic offshore safety induction training (BOSIET).
• Must obtain NOV corporate credit card and maintain an active status per NOV credit card policy.
• Must possess strong technical troubleshooting and problem-solving skills.
• A trainable attitude and a high level of self-motivation are required.
• Ability to work in a fast-paced, high stress, team environment for extended periods of time.
• Ability to work independently and as part of a team.
• Willingness to comply with all safety regulations and procedures.
• Ability to interact effectively with customers and contractor personnel.
• Work in harsh environments including rain, snow, heat, and heights in excess of 150 feet.
• Must provide transportation from home to the office. Transportation to customer’s location will be provided.
  
  

COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings).

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period (bi-weekly).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• All regular full-time employees receive up to 11 paid holidays per year.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Oil and Gas

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