Field Service Technician

Cleaver-Brooks; Monroe (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision benefits

Cash matching 401(k)

Employee assistance program (EAP)

Pet insurance

Employee discount program

Tuition assistance

Paid time off and 11 paid holidays

Job summary

Cleaver-Brooks is seeking a Field Service Technician IV to perform the most complex installations, repairs, troubleshooting, and modifications of industrial burners at customer sites. The role requires commissioning, tuning, and testing while maintaining professional site records.

Qualified candidates will have 8+ years of commissioning experience with industrial burners, knowledge of PLC and FIREYE Burner Management Systems, and strong problem-solving and communication skills.

Qualifications

• High School Diploma or GED required; 1 year of additional training/certification preferred.
• 8+ years of commissioning experience with industrial burners (20–350 mm BTU/hr) is required.
• Working knowledge of PLC and FIREYE Burner Management Systems.
• Strong problem solving and troubleshooting skills required.
• Excellent verbal and written communication skills expected.

Responsibilities

• Install, commission, tune, repair and troubleshoot burners at job sites.
• Lead and supervise workload with customers or subcontractors as needed.
• Perform complex installations, repairs, testing and modifications of equipment at job sites.
• Prepare and submit project status reports, site reports and combustion datasheets.
• Travel up to 75% domestically and internationally; may require passport.

Skills

Problem solving

Troubleshooting

Verbal and written communication

Electrical troubleshooting

Education

High School Diploma/GED

1 year of additional Training/Certification

Tools

PLC and FIREYE Burner Management Systems

Combustion control systems (single point, parallel positioning, metered systems)

Job description

Cleaver Brooks is looking for a Field Service Technician to join our team. The Field Service Technician IV performs the most complex installations, repairs, troubleshooting, and modifications of equipment at the job site. The technician installs, commissions, tunes, repairs, and troubleshoots Natcom and other industrial burners, Nebraska I.W.T boilers, and auxiliary equipment. The technician completes project status reports, site reports, and combustion datasheets. The technician performs in-shop equipment inspections and Field Acceptance Tests. The technician performs all other pertinent service-related duties as directed by the Service Manager.

Essential Duties

• Must possess thorough and relevant product knowledge.
• Position requires regular exercise of problem solving skills.
• Performs most complex installations, repairs, troubleshooting, performance testing and/or modifications of equipment at job site.
• Assigns, instructs and oversees customers (or subcontractors) in the performance of technical duties.
• Functions as lead technician in assigning and prioritizing workload. Ensures that daily operations are maintained, provides input for performance appraisals.
• Maintains sound working relationships and liaison with customer's personnel to maintain the image of the Company and its products.
• Conducts customer training as needed.
• Must have ability to travel - generally by air and utilization of a rental car - extensively, in conducting position responsibilities.

Travel Requirements

75% travel- Domestic and International; Must have or have the ability to obtain valid US Passport

Other Duties

Promote sales of spare parts and identify potential opportunities for new equipment sales. Others as directed.

Internal Contacts

Moderate (6-15%)

Make contacts that sometimes involve controversy where established methods or procedures require interpretation.

External Contacts

Frequent (36-65%)

Make contacts that involve controversy where available practices, procedures, methods and policies do not provide precedents and/or judgment in the form of recorded actions and necessary outcomes.

Education Required

High School Diploma/GED

Preferred

1 year of additional Training/Certification

Experience Required

Minimum 8 years experience consisting of:

• Previous commissioning experience of industrial size burners ranging from 20 to 350 mm BTU/hr firing either #2, #6 and natural gas.
• Working knowledge of PLC and FIREYE based Burner Management Systems.
• Working knowledge of combustion control i.e.: single point, parallel positioning and metered systems, loop controllers.
• Good problem solving and troubleshooting skills
• Good electrical troubleshooting skills
• Good verbal and written communication skills

Physical Skill and Effort

Work requires skilled, accurate, rapid, and closely coordinated manual skill. Work requires mostly moderate physical exertion. Must be capable of entry into confined spaces such as windbox and furnace through standard access door sizing.

Working Conditions and Hazards

Limited exposure to one or two extremely disagreeable features. Exposure to hazards that may result in short term work-related absences.

Benefits of Being a Cleaver-Brooks Employee

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

Who Is Cleaver-Brooks

Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network’s ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Our customers will tell you that we are the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They will also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues a 90+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.

This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.

By applying for this job and providing your mobile number, you consent to receive an initial text message from a Cleaver Brooks Talent Team member. You will have the option to opt out upon receiving the message. Messages may include updates on your application, scheduling initial screenings or interviews, and similar communications. Standard message and data rates may apply, and message frequency may vary.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.