Field Service Technician

Xylem; Mokena (IL); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

PTO 20 days

Paid holidays

Retirement plan

Health, dental & vision

Career progression

Parental leave

CDL training support

Job summary

Xylem is a Fortune 500 global water technology company focused on sustainable impact. We are seeking a Field Service Technician to keep critical pumping and wastewater equipment running for communities and customers.

You will service, troubleshoot, and install at shop and site, work independently, and participate in on-call rotations. Travel locally to customer sites, with in-shop work as needed. Join a team that values safety, training, and career progression, with comprehensive benefits.

Qualifications

• Experience in diesel, electrical, mechanical, industrial, or pump troubleshooting.
• Ability to read mechanical and electrical schematics.
• Valid driver's license; CDL training provided if needed.
• Willingness to travel locally and work outdoors.
• Experience with wastewater equipment preferred.

Responsibilities

• Diagnose, repair, and support pumping and wastewater equipment in shop and at customer sites.
• Perform preventative maintenance, inspections, and testing on equipment between rentals.
• Assist with setup and installation of pumping systems on job sites.
• Use diagnostic tools to evaluate performance and identify issues.
• Inspect returned equipment and report findings to the Service Manager.
• Participate in weekly on-call rotation for after-hours service.

Skills

Diesel troubleshooting

Electrical troubleshooting

Mechanical troubleshooting

Industrial equipment troubleshooting

Reading schematics

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Field Service Technician

Keep Critical Operations Running. Work With Purpose.

At Xylem, we don’t just move water — we solve the world’s toughest water challenges. As a Fortune 500 global water technology company, our work keeps communities, infrastructure, and essential services running worldwide. Behind that impact are skilled technicians who keep systems operating safely and reliably. That’s where you come in.

Why This Role Matters

As a Field Service Technician, you play a vital role in maintaining and repairing critical pumping and wastewater‑handling equipment that customers rely on every day. This isn’t just equipment maintenance — it’s work that protects communities and supports essential water and wastewater operations.

You’ll work independently, problem‑solve on the spot, and take pride in being the expert customers trust.

What You’ll Be Doing

You’ll service, troubleshoot, and support a variety of Xylem equipment — both in our shop and at customer sites:

• Diagnose and repair pumps, diesel engines, electrical systems, control panels, and wastewater pumping units.
• Perform preventative maintenance, inspections, and testing to ensure equipment is job‑ready between rentals.
• Assist customers with setup and installation of pumping systems — including wastewater bypass systems — on job sites.
• Use computerized diagnostic tools to evaluate performance and identify issues.
• Inspect returned equipment, identify damage, and report findings to the Service Manager.
• Participate in a weekly on‑call rotation for after‑hours service needs.

You’ll regularly work with wastewater pumps, bypass systems, and field environments — supporting municipal, industrial, and construction applications.

Location & Travel

• Location: Mokena, Illinois
• Travel: Local/regional to customer sites
• Work mix: In‑shop + in‑field
• On‑call rotation: Required, supporting after‑hours emergencies

What We Offer

• The estimated salary range for this position is $28 to $32/hour. Starting pay is dependent on multiple factors, such as skills and experience.
• 20 days PTO from the start and paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave

Who Thrives in This Role

• Enjoys hands‑on mechanical, electrical, and diesel troubleshooting
• Works well independently and takes ownership
• Is reliable, safety‑minded, and customer‑focused
• Takes pride in representing a global water technology leader
• Is comfortable working around wastewater systems and fieldwork environments

What You Bring

• Experience in diesel, electrical, mechanical, industrial, or pump troubleshooting
• Ability to read mechanical and electrical schematics
• Valid driver’s license (CDL training provided if needed)
• Comfort working outdoors and traveling locally
• Experience with wastewater equipment (preferred but not required — we train!)

Why Join Xylem

When you join us, you become part of a company with a global mission rooted in sustainability and impact. We value safety, innovation, and continuous learning. Paid training, support for CDL upgrades, and strong career advancement pathways. Competitive benefits including PTO, health, dental, vision, retirement plans. Opportunities to give back through the Xylem Watermark volunteer program.

We prioritize employee well‑being through inclusion and belonging as well as our Employee Resource Groups. Xylem is an Equal Employment Opportunity workplace, affording accommodations to enable all employees to perform their essential job functions.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. We reserve the right to modify this job description and assign additional duties as needed.