Field Service Technician

IQVIA; Miami Beach (FL); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. This part-time, on-call position offers a unique opportunity to work with cutting-edge medical device technology while providing essential support in clinical environments. You will be responsible for troubleshooting, repairing, and maintaining automated medication dispensing systems, ensuring optimal performance and customer satisfaction. With a flexible schedule and the chance to grow within the medical device industry, this role is perfect for those looking to make a meaningful impact in healthcare while earning supplemental income.

Qualifications

• Intermediate troubleshooting abilities in electronics and mechanics.
• Experience in healthcare and field service is beneficial.

Responsibilities

• Troubleshoot and repair medical devices in clinical settings.
• Conduct preventative maintenance and document activities.
• Assist in installation of new devices at customer locations.

Skills

Troubleshooting electronics

Mechanical skills

Customer support

Communication skills

Field service experience

Education

A+ certification

Job description

We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Position Description:

Our Field Service Technicians experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology.

You will be responsible for troubleshooting, repairing, and updating medical devices inside hospitals, pharmacies, and other clinical settings. The current product line being supported is an automated medication dispensing system.

We are hiring ASAP. This is a PART-TIME, On-Call, Field Service Technician position with approximately 20-25 hours per week.

You will have a flexible schedule and an opportunity to grow and expand into new opportunities while earning supplemental income and learning about the medical device industry.

Responsibilities:

• Troubleshoot and repair existing devices and document activities accurately.
• Replace hardware parts, perform software updates, and calibrations.
• Conduct bi-annual or annual preventative maintenance as determined by the customer.
• Assist in the installation and implementation of new devices at customer locations.
• Perform routine system checks and record data from product tests after installation and configuration.
• Maintain and stock parts and tools as assigned by the customer.
• This is a per-diem position requiring travel and flexibility to work with your current schedule.
• Be available on-call, including nights and weekends. Travel locally up to 2-3 hours to support customer needs.
• Respond to and arrive at customer sites within the service ticket’s Service Level Agreement (within 4, 8, 12, or 24 hours, per ticket details).

Job Requirements:

• Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems.
• Experience as a military technician, computer technician, or other complex electronics technician preferred. Experience supporting automation equipment in healthcare is a plus.
• A+ certification preferred.
• Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial.
• Strong communication skills and ability to provide exceptional customer support.
• Active driver’s license and personal vehicle required (travel time and mileage reimbursed).
• This position requires physical effort, including pushing, pulling, stooping, bending, and lifting up to 70 lbs.
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination.

IQVIA aims to help customers drive healthcare forward in this fast-paced environment, accelerating results, improving patient outcomes, and unlocking new opportunities.

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IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create connections to accelerate the development and commercialization of innovative medical treatments to improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status. More info at https://jobs.iqvia.com/eoe

The potential pay is $32/hour, with variations based on qualifications, location, and schedule. Additional incentives, bonuses, and benefits may be offered.