Field Service Technician

Ingersoll Rand; Menomonee Falls (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Field Service Technician to provide on-site and remote support for industrial equipment across multiple states. You will perform repairs, installations, and preventive maintenance, ensuring safety, quality, and customer satisfaction while documenting activities in our CRM and coordinating with Sales for opportunities.

The role requires a valid driver's license, 3 years of field service or related experience, and the ability to lift heavy parts.

Qualifications

• 3 years of field service or related technical experience.
• High School diploma or equivalent.
• Valid driver’s license and ability to pass a Motor Vehicle background check; assigned vehicle provided.

Responsibilities

• Provide technical support during repair and installation at customers' sites, ensuring standards and equipment integrity.
• Ensure safe work practices and report safety incidents promptly.
• Improve responsiveness by being available for sales calls, technical walk-downs, and solutions.

Skills

Interpersonal skills

Written & verbal communication

Time management

Customer service

Problem solving

Team collaboration

CRM documentation

Technical aptitude

Education

High School diploma

Tools

MS Office

Job description

Job Title

Field Service Technician

Location

Indiana, Ohio, Wisconsin, Illinois, Kentucky

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies— from compressors to precision handling of liquids, gasses, and powers—to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Field Service Technician is responsible for providing field technical support for Ingersoll Rand products, striving to be customer focused, fully responsive, and successful in meeting the 24/7 technical service needs of customers. Develop a collaborative relationship with the balance of the company to establish this area as the "go‑to" place for technical field service knowledge. Focus on providing valued solutions to customers, utilizing Ingersoll Rand services as well as its products. The job also carries a variety of incentive plans that are paid out annually.

Responsibilities

• Provide technical support during repair and/or installation at customers' sites, ensuring standards are met and equipment integrity is maintained.
• Ensure safe work practices are followed, reporting all safety incidents and near misses promptly and maintaining the goal of "zero" lost‑time incidents.
• Work to improve responsiveness to customers by being available to make sales calls, perform technical walk‑downs, and provide solutions that distinguish Ingersoll Rand proposals and capabilities.
• Complete required reports—including Service Reports, Customer Call Reports, Expense Reports, and Time Sheets—in a timely manner to facilitate follow‑up and accurate invoicing.
• Suggest improvements to processes and procedures to enhance customer response time and data accuracy.
• Comply with Department Guidelines and Procedures to maintain appropriate service standards.
• Maintain proficiencies with vibration analysis and laser alignment equipment for balancing and testing.
• Generate sales leads from customers who could benefit from additional support, improve relationships, and grow the Ingersoll Rand installed base; collect information for the Customer Relationship Management (CRM) system and provide information to Sales for additional opportunities, increasing global visibility of Ingersoll Rand Aftermarket in the CRM.

Requirements

• 3 years of relevant technical background, including millwright, maintenance, engineering, or field service experience, or equivalent.
• High School diploma or equivalent.
• Valid driver’s license and ability to pass a Motor Vehicle background check; the job includes an assigned vehicle for work use.

Core Competencies

• Strong interpersonal skills.
• Clear and concise communication (both oral and written).
• Excellent collaboration skills.
• Strong computer skills in Microsoft Word, Excel, and PowerPoint.
• Proven time management, organizational, problem‑solving, and prioritization skills to complete responsibilities punctually.
• Ability to resolve conflict and apply critical thinking, escalating when necessary.
• Highly organized, able to work independently and as part of a team.
• Ability to build and maintain strong relationships with customers, employees, and Sales Representatives.
• High moral and ethical standards; integrity is consistently demonstrated.
• Strong analytical skills.
• Comfortable and effective working in a virtual environment.

Preferences

• Bilingual in Spanish highly desired.
• Some technical schooling, classwork toward a degree in a technical area.
• Background evidencing positions with increasing responsibility and leadership.
• Experience specifying replacement parts for highly engineered equipment and products.
• Experience in industrial sales or technical selling.
• Troubleshooting vibration, system, and aerodynamic problems in equipment.

Physical Requirements

• Heavy Lifting: Must lift 50‑75 pounds regularly.
• Prolonged Standing: Stand for 8‑12 hours daily.
• Frequent Bending: Kneel, crouch, crawl, and stoop regularly.
• Climbing Ability: Ascend ladders, scaffolding, and stairs while wearing fall protection.
• Manual Dexterity: Fine motor skills to handle small tools.
• Awkward Positions: Work in tight, cramped, or confined spaces.
• Overhead Reaching: Extend arms overhead for extended periods.
• Visual Acuity: Close vision, color vision, and depth perception.
• Weather Exposure: Work in extreme heat, cold, or rain.
• Driving Endurance: Operate a service vehicle for long hours.

Travel & Work Arrangements/Requirements

• This position is remote. The selected candidate must be based in Indiana, Ohio, Wisconsin, Illinois, or Kentucky near a major airport.
• Up to 80% travel, with the possibility of international travel.

Pay Range

The pay range for this role is $65,000k - $85,000k annually. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership—taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Equal Employment Opportunity Statement

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.